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Klaben Ford Lincoln

Kent, OH

5.0
14,838 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,838 reviews

February 25, 2017

Very very happy!! My salesman Terry was so awesome he had everything ready for me with a couple cars picked out and they are exactly what I needed and wanted to see. More

by Lakocias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2017

Will always purchase cars from Tim Sterling! I hate buying cars, but realize it takes time and paperwork, so I always want to go to Klaben Ford, where Tim Sterling will give you the very best ser More

by 13Apples
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Slomberg
February 25, 2017

Looking for new truck. Never a bad experience here at Klaben Ford! Came and saw Kenny King and Roscoe Woodberry to buy a truck. Great Service ! Great Guys ! #boughtatruck More

by Jeff Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny King, James Stickler
February 24, 2017

Now I'm Happy, I love Klaben I called one day shortly after Christmas 2014 very upset because my car wouldn't start again. I had been dealing with Kim for a long time with car th More

by MARYANN (WELLWITCHER)
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2017

Wonderful. Chris Moldas works miracles! He was a pleasure to work with and got it done in a timely fashion! Christina Klaben was beyond friendly and personable More

by Caleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2017

Trustworthy My salesman, Terry Baughman, was patient, knowledgeable and showed a true sense of concern. He wanted me in something safe with low mileage, yet not More

by Regina Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Slomberg, Andy Bellian
February 24, 2017

Great car Great dealership great car and great dealership Pleasure to due business with from start to finish A+++++ I got the exact car I wanted. Very pleased with the options. More

by Robert Johnson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ty Davis
February 24, 2017

Once again, Klaben Ford outdid themselves!!! JT truly cared about my situation and did everything humanly possible to get me into a new car and stay within my budget. I never once felt pressured More

by HGHLANDLSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Tetreault, Jim Bills
February 24, 2017

Klaben - Great Customer Experience I really like working with Eric. He is always very polite, great personality, listens to my concerns and offers a choice of solutions. He explains t More

by dhughes5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
February 24, 2017

Quicklane - Appointment time Although I had a 9:00A appointment for minor service (Oil change, Alignment) I arrived at 8:45A. After getting order written my vehicle sat in the par More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Mar 01, 2017 -

Klaben Ford Lincoln responded

Thank you so much for sharing your recent experience at Quick Lane. I apologize for failing to deliver the level of service you expect and deserve. No excuses! We have the right people, the right intentions and the ability to do better than this. Our lack of communication and disregard for the importance of your time is both disappointing and unacceptable. At your convenience, I would like to discuss this situation with you further. Be assured that we value the importance of your comments and feedback, after all, we do ask for them. First, we owe it to you to make things right. Then, we’re responsible for using the information we gather to counsel and coach our team members to enable us to improve our performance going forward. Please call me directly at 330.593.6800 Thank you. Pat Sandy, Manager.

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