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Klaben Ford Lincoln

Kent, OH

5.0
14,793 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,793 reviews

November 09, 2016

New F-150 still broke Not to sure where to start but I have taken my F-150 into the shop twice 4 losing oil pressure while driving and the amount of smoke coming out of the More

by jfleck170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nov 11, 2016 -

Klaben Ford Lincoln responded

Mrs. Fleck, Thank you for sharing your experience. Your comments and your satisfaction are very important to me and the entire Klaben Team. I really appreciate that you took my call and spent so much time on the phone with me today. Please know that I empathize with your frustration and your loss of confidence in Ford and Klaben. I pledge to make things right. Thank you for allowing us the opportunity to resolve your concerns and restore your confidence. Per our conversation today, Tom Alcorn will be reaching out to you and will be working with you to minimize any further inconvenience. I am in the loop. Feel free to contact me personally if needed. Thank you. Rich Klaben.

November 09, 2016

Amazing This dealership is the absolute best dealership I have ever worked with. They helped me work with a difficult situation of mine and were able to get m More

by Mcosta31b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2016

Absolutely the BEST customer service I have experienced. I had the most amazing service. This dealership completely without hesitation went above and beyond for my family. Our salesman Roscoe is definetly th More

by Jessica Corson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Colbert
November 08, 2016

Fantastic service Kenny King is truly one of a kind. Won't buy a car from anyone else. He is respectful, kind and understanding. He never uses high pressure tactics and More

by ParkerB17
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kenny King
November 08, 2016

tire losing pressure Kim is so great and the service is too. The boss has put together a great team. I always use your service. I am always happy when I leave. More

by NANCY.WELKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2016

Excellent customer service, pleasant atmosphere, courteous. This is THE place to get your new/certified used car!!! I went in for a tire repair, drove away in a 2011 Ford Escape! Nice! More

by Amon Graham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Slomberg
November 08, 2016

Great service in all departments! We have purchased our vehicles from Chris Moldas for years. He has always shown us the utmost courtesy and follows a work ethic few possess. More

by DEVR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Dyer
November 08, 2016

Great service I am very pleased with the high level of service that I received from all the folks at Klaben Ford. The parts dept. and service dept provided an estim More

by dmerleno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts department
November 08, 2016

Quick and Easy with outstanding results The experience here was very good for my first time getting my vehicle serviced. Being from out of the area I was able to get the help I needed in a e More

by Thatguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Wilson
November 08, 2016

Excellent service Klaben Ford is a great dealer. The customer service is excellent. The only challenge is that I have bought two new cars there that have had significan More

by KNODEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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