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Klaben Ford Lincoln

Kent, OH

5.0
14,698 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,698 reviews

October 20, 2016

Excellent Car Buying Experience I highly recommend both the sales and service staff with Klaben. I felt welcome from the moment I arrived, and I was treated with the utmost respect. More

by JAHENRY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Kallmeyer
October 20, 2016

Purchasing my 1st vehicle I started the process of buying my 1st vehicle on my own as an uniformed somewhat scared consumer. I gained knowledge and self confidence throughout More

by Cshaffer877
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Batten
October 20, 2016

Doug Carter is Amazing!!! Recently I was in desperate need of a car. I was having nothing but problems getting one. That was until I met Doug Carter at Klaben! Doug treated m More

by Wlagasse1178
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Carter
October 20, 2016

Awesome salesman Joe was an awesome salesman. Every time I called he would answer even if he was with another customer to let me know he'd call back. He was also hones More

by cheryllynn656
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Bellian, Stephanie Slomberg
October 20, 2016

Respect We had called Tim Sterling early in the morning to see if the Edge I wanted had been delivered. He checked and yes, it was just off the truck. When More

by linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Casto
October 20, 2016

Awesome. When I call the fellow gave me good advice. My tire was fixed and my car was washed and I was out the door. I was very happy with the service. 👍 More

by Badmoonrising44281
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
October 20, 2016

Service I brought in my F150 for a few minor repairs shortly after purchasing it. Everyone was helpful and acted quickly. When I picked my truck up it was com More

by jwebb9211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers
October 19, 2016

Trustworthy Dealership We have bought or leased 9 vehicles there in 20 years! I have sent many friends and family members to Klaben for their vehicles because they have a g More

by mleonatti
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny King
October 19, 2016

Sales very helpful / service department terrible I would recommend your sales people , but I would not recommend your service department . I can't get any one to return a simple phone call.. It takes More

by BLUNK9743
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Bellian
Oct 21, 2016 -

Klaben Ford Lincoln responded

Thank you for completing this survey. We all really appreciate the input we get from our customers. Your input helps us make positive changes in the way we operate our business. Thanks for sharing your concerns with Joe Bellian. Joe has relayed them to me and I'm confident that we can provide you with an excellent experience during your next service visit. I'm very thankful for your sales business and I hope that someday you can recommend our service department too. I left you a voice mail on your cell phone with my contact information. I can also be reached via email if you prefer. Thank you. Carl Bujorian, Service Director, Klaben Ford Lincoln, Inc. 330-593-6722, cbujorian@klaben.com

October 19, 2016

ABS was malfunctioning! I was having a problem braking my vehicle due to a malfunctioning ABS system. Drove right in and I was able to leave my vehicle for the next day to be More

by kbryce
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure which others were involved
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