Klaben Ford Lincoln

I would highly recommend the dealership. The salesperson Gus was outstanding! I would definitely do business there again. The salesperson Gus was outstanding! I would definitely do business there again. More

Good selection of SUV's, Salesperson was great, went out of her way to get my payment where I needed it to be! of her way to get my payment where I needed it to be! More

David was great to work with, very professional and friendly! Actually, the entire staff was wonderful!! friendly! Actually, the entire staff was wonderful!! More

Louis gave excellent customer service that made me feel comfortable and confident through my purchasing process. comfortable and confident through my purchasing process. More

Very reliable and helpful! Louis did a great job making this happen and finding something right for our family! Great communication from him and service. Huge thank you to him Louis did a great job making this happen and finding something right for our family! Great communication from him and service. Huge thank you to him and his team for making this all happen! More

Tyler gave me Excellent costumer service! I have already recommended to a friend! I am very impressed with how well Tyler and other staff communicated with me! I have already recommended to a friend! I am very impressed with how well Tyler and other staff communicated with me! More

This was my first experience with the service department. My car has 3,000 miles and there was already an issue with the driver side window not working and having to have the part replaced. I scheduled my ap My car has 3,000 miles and there was already an issue with the driver side window not working and having to have the part replaced. I scheduled my appointment online and was very happy with the response and follow up reminders. I have given a 5 star rating but, being in the customer service industry myself, I tend to be a little more critical and have a couple of suggestions. As a service center, I would recommend identifying the Klaben Service Center down the road as Chrysler in the signage. I did not realize there were two different service centers and waited quite a while to talk to someone to be informed I was at the wrong location and “it happens all the time.” When I got to the correct location, I didn’t realize I was actually assigned a service representative and waited quite a while to be acknowledged. Several employees walked past me without any acknowledgment and, finally, a gentleman came out from the back and assisted myself and another customer who was waiting as long as me who also had no knowledge of their service representative. Now that I am aware of this, I will know what to do next time as this is a great feature of this service department. It was great to deal with one person for everything. When it was time to pick up my car, I knew exactly where to go and what to do. My service department representative, Kim, was very thorough with explaining what was wrong and reminded me to call her directly should there be any problems going forward. She is definitely an asset to the company. Overall, I would highly recommend Klaben Ford Service Center. I hope I never have to go back :), but if I do, I know I will receive excellent service. More

Luke was very responsive, professional, and knowledgeable. He never made us feel pressured during the process. We will definitely reach out to him for our future automotive needs. knowledgeable. He never made us feel pressured during the process. We will definitely reach out to him for our future automotive needs. More

Staff is always pleasant and helpful. They get me out in a timely manner. Thanks They get me out in a timely manner. Thanks More

Joe was great to work with and took great care of us when we were in a bind. we were in a bind. More