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Klaben Ford Lincoln

Kent, OH

5.0
14,698 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,698 reviews

August 13, 2022

Great experience working with Louis Polos at Klaben Ford! Louis was knowledgeable, patient & helped me to find my perfect next car. As my salesperson retired, I was nervous to work with someone new in fear o More

by lzak22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 13, 2022

A very professional dealership and it was a great experience with Rob on purchasing my vehicle. Best I have had over many years. More

by cheryl.a.eades
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 13, 2022

I can't say enough about the great customer service I received from Mona at Klaben Fords service department. She went above and beyond my expectations. My Escape had a recall on the engine block. Kn More

by funsun9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again! Take care!

August 13, 2022

Very fair to deal with. Honest & trustworthy. Very knowledgeable about Ford products. Very interested in listening to our wants and needs. Not your stereotypical car dealer. More

by brichacek6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 12, 2022

Another excellent service experience with Klaben Ford! My service advisor, Ms. Mona Crooks was pleasant, helpful, and expert. The service technician did a very good job with my vehicle, and returned it More

by arancer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 12, 2022

Kim is the best . I have no worry . She a woman of integrity as always helpful. More

by wilsonwlathan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 11, 2022

Excellent buying experience. I worked out most of the details on the deal before going to the dealership. Once I arrived we worked out the rest and I was on my way. My new Explor More

by Welday73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 11, 2022

I love the Service Center, but I am still having an issues and I am going to have to bring my Truck back in again! More

by KSCHILL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Aug 11, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your feedback on your recent service experience. We value honest and candid comments that tell us how we are doing so we can continue to improve for our customers . After reading your review it was apparent that we failed to provide the type of experience that you deserve, no excuses. For that, I sincerely apologize. I thoroughly enjoyed talking with you on the phone today and look forward to getting the vehicle back over here so that we can rectify your concerns. Thank you again for your feedback and for taking the time to speak with me on the phone. As always, I and the entire Klaben team remain at your service. Mario Palomba – 330-673-3139 ext. 223 – mpalomba@klaben.com

August 11, 2022

I would like to think Tyler Kline and Tyler Schultz for getting the recall work done on the bronco in a timely manner I also appreciate the car wash More

by Jeep Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
Aug 13, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!

August 10, 2022

My Ford Explorer needed breaks before we went on a trip. Jeremy Webster let us know what needed to be done. The job was completed and we were on our way. Jeremy is friendly and very knowledgeable. Great ser More

by A Dray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Webster
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Klaben Ford Lincoln responded

Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

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