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Klaben Ford Lincoln

Kent, OH

5.0
14,744 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,744 reviews

August 07, 2021

Drove to Kent. Checked in with Kim Wolfram. Checked the lights.. Signed the paper. Went to the waiting room. Drank a Coke. Rummaged through the cabinets until I found the snacks. Tried to stay awake. More

by she69wat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and positive marks given for Kim and our team. We share this with our entire team reflecting on what we are doing well and areas needing improvement. After reading your comments I felt that we could have improved your wait time during visit and prevented you from having to look for refreshments. I apologize, no excuses. We will address internally and make sure we are continuing to find ways to improve our guests experiences based partly on there valuable insight shared. I look forward to having the opportunity to meet with you on your next visit. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

August 07, 2021

I took my Lincoln MKC into the Klaben body shop after an accident and could not have been more pleased! They took my vehicle on time for my appointment, went over the damage with me, repaired it in a very More

by Trish C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett, Brian Thompson
Aug 09, 2021 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

August 07, 2021

I have a wheelchair accessible van and I told Nick I needed it repaired fast, little did I know I would get the van back in a day and a half. You guys a great. Thank you. More

by aapeters63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Johnson
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

August 07, 2021

Louis made everything so easy! He has reached out to ensure everything went well after I left the lot in my new Escape. Thank you, Louis! More

by jcooper27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

August 07, 2021

When I dropped my truck off for service I was told that Brandon would call me in the morning to let me know about when my truck would be ready for pick up (not sure what the real policy is, but I believe T More

by STILLRIDING44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
Aug 11, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide feedback regarding your recent visit to our service facility. As you know, we ask for feedback through many different venues, as we want to hear exactly how we are doing when it comes to meeting and hopefully exceeding the expectations of our customers. Although your comments and feedback are positive, I would still like to apologize for our internal lack of communication that left you in a position of not being able to schedule your day as you would have liked. We should have done better. No excuses. Your comments will be shared with our entire team as that is the true driver for our wanting honest feedback such as yours. We want to be able to use it in a way that makes us better which ultimately leads to a better customer experience. Thank you again for your feedback and if there is anything that I or a member of the Klaben team can do for you, please let me know. We remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

August 07, 2021

Mike, our sales guy, was great. Communicated well as we awaited the delivery of our new Bronco Sport. He also got information in advance in order to make the pick up/transaction quick and efficient. More

by Jstack20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

August 06, 2021

Louis Polos (salesman) bent over backwards to accommodate our needs, including bringing my wife to our home during test drive so I could see vehicle. We got a very low mileage Ford Escape SE for a very go More

by Markhulthen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Klaben Ford Lincoln responded

Hi Markhulthen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 06, 2021

I come here all the time and always get great service! They always explain the work that needs done in detail and are always honest. I recommend their service. More

by ldrotar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, Brian Thompson
Aug 08, 2021 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 06, 2021

David Mitchell was my sales associate and I cannot say enough about how great he was to deal with. IN a time where trucks are hard to come by and good deals are even harder, David and the Klaben team made More

by kyle.shirey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Lewin
Aug 08, 2021 -

Klaben Ford Lincoln responded

Hi Kyle, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

August 05, 2021

This was a warranty repair and we were treated extremely well. Mike went above and beyond in taking care of everything including making sure we had a loaner vehicle. An all around incredible experience. More

by ems7303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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