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Klaben Ford Lincoln

Kent, OH

5.0
14,812 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,812 reviews

July 25, 2021

Dave Mott is very professional, informative & courteous. Dave Mott is very professional, informative & courteous. Need I say more? couldn't be more satisfied with the way in which I was treated by al More

by CMILLSAP001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Mott, Denise Miller, Steve Opalko
Jul 26, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Dave here at Klaben Ford! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 25, 2021

David really informed me about the vehicle. He was very informative and courteous. The dealership went above and beyond my expectations. I will recommend Klaben to everyone I know. More

by Rodneylangelier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

July 24, 2021

Had a great experience at Klaben. David was super helpful but also not pushy. I felt confident in my car choice and David did all he could to make it a smooth and transparent process. I would certainly recom More

by Ireland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 24, 2021

Robert was very assertive to get us the vehicle we were looking for and just as assertive to get us the best possible deal on our trade in. I would highly recommend him for anyone looking to buy a new vehi More

by KColman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
Jul 25, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

July 24, 2021

I have been a customer for years and have always been treated with courteous and professional staff from sales to service. I will keep coming back for this reason. Keep up the good work! More

by evanovich, john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 24, 2021

Very pleased with the service It was completed on time and done Satisfactorily. It was completed within the time that I was told it would be done and was updated as necessary. More

by KENDUGBET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Klaben Ford Lincoln responded

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

July 23, 2021

The woman in service got me a same day appointment at their second facility- Quick Lane. The service was fast and courteous. The price was high but the speed and ease was compensating. Next time I would More

by jenkipp4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
Jul 25, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 23, 2021

Like all the people, all phases, but it takes to long for the process to conclude. We had appointment to close deal after deciding on a car 2 days before and it still took 2 hours, 1:45 to 3:45. Way to long! More

by JerryC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Averitt
Jul 25, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 23, 2021

Jennifer has always been great to work with. I'm on my 4th vehicle with Klaben Ford now and each time I've sat down with her to take care of the paperwork feels like I'm chatting with an old friend. She More

by Mander13
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

July 23, 2021

I use Klaben for all of my automotive needs, whether it's a new purchase or maintenance. They always take care of me. Kim is the best! More

by munsongta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers
Jul 25, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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