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Klaben Ford Lincoln

Kent, OH

5.0
14,812 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,812 reviews

July 23, 2021

Very professional very nice the way things should be handled They did what they said were they're going to do help me out of a bad situation would recommend anybody to go to them Klaben Ford is the bes More

by leoclark1923
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Branden Johnson, Douglas Lewin
Jul 25, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 23, 2021

Klaben had the exact car we needed at the right price. No games or gimmicks. The salesman even drove it to our house (45 min away) for my wife to test drive it. More

by cstreet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Averitt
Jul 25, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 21, 2021

Brake service. Initially gave good review. Turns out service done poorly. Brake pad only contacting top third of one rotor. Went back to get problem resolved and was told I would have to set a new appoi More

by kitcar1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler B, Patrick Sandy
Aug 02, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide us with your feedback, through multiple venues, regarding your recent visit to our Quick Lane facility. I apologize for not delivering the type of experience that you should expect and deserve. We failed you miserably. No excuses. Our team members receive constant coaching and counseling on our processes and the importance of meeting and exceeding customer expectations, and when we go in the complete opposite direction of that, it raises red flags throughout the leadership team and organization. I also want to thank you for taking the time to meet with several members of the Klaben team and for giving us the opportunity to address and correct your issues. The time you gave us was extremely beneficial in helping us identify a root cause which we will work to correct internally. I trust that the resolution we agreed upon is an indication that we listen and that we also value you, your time and your business. Just know that moving forward, I and the entire Klaben team remain at your service. Thank you. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

Aug 03, 2021 -

kitcar1989 responded

Thanks Mike, You went above and beyond to respond to my issues You re-affirmed my belief That Klaben Ford is the place to have my vehicle serviced. Zero disappointments is what my employer strives for and you met that goal.

July 21, 2021

Nick was very easy to work with! He helped me navigate through my contact with the insurance company without making me feel stupid. Also noticed that I left my handicapped parking tag in the rental vehic More

by DLASSAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 21, 2021

Louis is dedicated and very thorough! He went above and beyond to not only find a car I like but could afford. What a friendly and wonderful employee! Looking forward to doing business with him in the futu More

by allyjordan2310
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 20, 2021

I've never met a better group of people working at a dealership! They all went above and beyond, especially Rob! I came from out of state to get a car that I couldn't find anywhere else! He picked me up More

by Alex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Colbert
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi Alex, thank you for your kind review; we are happy to pass along your comments to Rob here at Klaben Ford! It is great to hear that we were able to go above and beyond your expectations and really help you out! We're looking forward to your next visit with us! Take care!

July 20, 2021

I would recommend to see Brandon Brinko for all your customer service needs at Klaben Body Shop & Collison Center! He was a life saver & helped me get my front bumper looking like new again from a tire More

by Elena Barsony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi Elena, thank you for your kind review; we are happy to pass along your comments to Brandon here at Klaben Ford! We are always more than happy to assist you if anything else comes up. Take care!

July 20, 2021

I can't.really respond to the.dealership but, Louis Polos is Klaben Ford personified. He is knowledgeable, friendly, and pulled out all his tools to give us a great deal. We go, where he goes.ThanksLouis! Ta More

by remotemedicalandgrantwriting
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Louis here at Klaben Ford! We're looking forward to your next visit with us! Take care!

Jul 22, 2021 -

remotemedicalandgrantwriting responded

The dealship was a joy, and I hate buying cars! He deserves a pat on the back.

July 19, 2021

Very skilled people who genuinely care about taking care of others. As a college-age girl who goes in alone, it would be easy for them to take advantage of my lack of knowledge of cars to make more money. B More

by rachaelmiller14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

July 18, 2021

Xavier and every single employee at Klaben was extremely nice and helpful throughout the whole process of purchasing my Ford ecosport 2018. I couldn’t be happier with the experience! More

by Mcendreemlm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Casto, Xavier Platek
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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