Klaben Ford Lincoln

I’m absolutely impressed by Nick Johnson’s customer service! He has reassuring and had a customer first attitude. He was easy to talk too and delivered on what he said. service! He has reassuring and had a customer first attitude. He was easy to talk too and delivered on what he said. More

I visited Klaben Ford Lincoln in order to test drive a Mustang Mach-E. I was assisted in this process by Robert Simon, who was very accommodating and scheduled me to come in immediately. I ordered a Mac Mustang Mach-E. I was assisted in this process by Robert Simon, who was very accommodating and scheduled me to come in immediately. I ordered a Mach-E through Klaben via Ford's web site, expecting delivery a few months later. Much to my surprise, the exact configuration I ordered showed up in Klaben's inventory. I contacted Robert to see if I could purchase that one instead, and I did! Buying the car from Klaben was a very smooth and satisfying experience. Robert made sure all the details were taken care of and everything was ready from the moment I walked into the dealer. There was no attempt to sell me additional products and they made it clear that customer satisfaction was a top priority. Denise Alcorn in financing also provided an effortless experience in setting up the new Ford Options purchase plan, at the price that was originally agreed to with no surprise fees. When I inspected the vehicle before purchase, I noticed a manufacturing defect. Tom Alcorn from the service department came right out and inspected the car and agreed that it was a defect and, after conferring with the manager (who also was out there looking at the car with us) that they would note that they would replace or repair if I so desired as part of the purchase agreement. Robert delivered the car to my house and I signed the paperwork at home. Until now, I have always walked into a car dealer prepared to fight for my rights, endure numerous sales pitches, and work hard to avoid being scammed. Klaben Ford Lincoln provided the exact opposite - they were friendly, up front, and fair in everything they did as part of my purchase. Robert has continued to follow up to ensure my satisfaction, and I honestly don't know how the purchase could have gone any better. More

Nate was amazing! He walked me through trading in my old 2014 Fusion and into my new dream vehicle! Shout out to my cousin Brandon Brinko for setting me up with Nate! I'll see you again in 4 years for my ne 2014 Fusion and into my new dream vehicle! Shout out to my cousin Brandon Brinko for setting me up with Nate! I'll see you again in 4 years for my next vehicle! More

This dealership had my back when my very new car was having major problems. They made sure I had a loaner, delivered it to and from, and their competent service team repaired the car to my satisfaction having major problems. They made sure I had a loaner, delivered it to and from, and their competent service team repaired the car to my satisfaction. More

After 30 years of Leasing at Klaben Ford we just completed Another great lease. Thank you Tyler, Jennifer, Andy and Tim! We’ll be back!!! completed Another great lease. Thank you Tyler, Jennifer, Andy and Tim! We’ll be back!!! More

Very professional and ready to help, especially the effort put in by the sales rep, from the choice of the car to its sales and meticulously keeping us up-to-date on information. Appreciate the service effort put in by the sales rep, from the choice of the car to its sales and meticulously keeping us up-to-date on information. Appreciate the service provided every step pf the way. More

Due to physical limitations, I was unable to rent a car after I was in a small fender bender. They worked with me and had my car repaired very quickly so I didn't have to worry about not having it for more after I was in a small fender bender. They worked with me and had my car repaired very quickly so I didn't have to worry about not having it for more than just a couple days! And it looks great! Everyone was very nice and explained everything so I could understand what they were going to do. They are friendly and very efficient, I highly recommend them. More

This was the best buying experience. You made everything super easy and pressure free. Tyler offed up some services that will keep us coming back. super easy and pressure free. Tyler offed up some services that will keep us coming back. More

Awesome group of people and very nice and friendly service department. I have been dealing will them for years and hope to continue to deal with them in the future service department. I have been dealing will them for years and hope to continue to deal with them in the future More