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Klaben Ford Lincoln

Kent, OH

5.0
14,698 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,698 reviews

April 08, 2021

As usual Kim Wolfram did an amazing job getting us in quickly and getting our vehicle fixed and us on our way just as quickly. More

by Bookbug1125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2021

Louis and Terry made my shopping experience a breeze. No games no gimmicks straight talk from start to finish. I can’t say enough good about the sales staff and management of Klaben Ford. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Homrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant, Tim Casto, Andy Bellian, Terry Colbert, Branden Johnson
April 07, 2021

Very pleased that all of my concerns were quickly addressed and the service department manager Sean made sure that I was more than 100% happy. I can’t say enough positive for his follow through. More

by OTKARENV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Branden Johnson, Aaron Halls
Apr 09, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide us with your feedback. Also, we appreciate the kind words and positive marks left. As we discussed, your honest feedback means so much to us and is shared with our entire team. It serves as an excellent coaching and counselling tool as well as cause for celebration within the organization as we continue working hard every day improving ourselves and in turn our customer's experience. I truly enjoyed meeting you and greatly appreciate the opportunity given by you for us to make things right and restore your confidence in our "customer first" culture. We look forward to continuing the relationship started and ensuring your complete satisfaction is accomplished moving forward. Thank you again for taking the time to share your feedback. Aaron, Brandon, myself and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

April 07, 2021

Nonetheless Were Ok I don't have anything to say about this at this time thank you for your service and kindness that is all. More

by KERRYTHOMPSON35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2021

My experience was great. I am very happy with all the staff that helped me with my purchase. They were patient with me while I tried to decide what I wanted to do. Definitely will be back! More

by erandazzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bellian, Denise Miller
April 06, 2021

Louis was very easy to work with. Was very friendly and answered everything that i asked. Very happy with my purchase and experience at Klaben Ford. More

by Jdenovchek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Colbert
April 06, 2021

Tyler is my go to guy at Klaben Service. First maintenance was a breeze and Tyler made sure it was done quickly. Thanks again, Tyler! More

by Bstahl875
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
April 06, 2021

Nick gave us outstanding, reassuring service on a stressful day, and that continued throughout our experience. He handled arrangements to get our car to Klaben, worked smoothly with our insurance com More

by Mjtefft
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
April 06, 2021

The service was completed in a timely manner, the staff was very kind/respectful, and my car left in great condition. They worked in collaboration with my insurance company and the car rental company, maki More

by enyszczy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Workman
April 06, 2021

Louis is FANTASTIC. Very responsive and eager to make sure he understood what we were looking for. We will certainly recommend him in the future. More

by Klarmstrong219
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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