Klaben Ford Lincoln

Outstanding and personable service and support The entire team at Klaben are terrific! Very personable, professional, and strive for 100% customer service and satisfaction. Rich Klaben personally The entire team at Klaben are terrific! Very personable, professional, and strive for 100% customer service and satisfaction. Rich Klaben personally meets with customers and provided personable 1:1 service. Highly recommend the team at Klaben! More

Straight to the point and a rewarding experience. My experience with Klaben has historically been a positive and rewarding experience beginning with Kenny King who is now retired. The courtesy has c My experience with Klaben has historically been a positive and rewarding experience beginning with Kenny King who is now retired. The courtesy has continued with Mike Cooney who continues the tradition with me first established by Mr.King. More

Cootie Kim and the whole service staff work together to make every visit a great experience. They keep you updated on status of vehicle without you having Kim and the whole service staff work together to make every visit a great experience. They keep you updated on status of vehicle without you having to call them. Work completed when promised and they came and picked me up when I couldn't get a ride. More

Wonderful Experience I had to get a few recalls done on my car. They supplied me with a very nice rental for a few days while they worked on it. My Service Advisor kept me I had to get a few recalls done on my car. They supplied me with a very nice rental for a few days while they worked on it. My Service Advisor kept me up to date with everything that was going on with my car, how much longer it was expected to be, and why. I appreciated how friendly and customer oriented he was. I don't typically feel respected in car shops being I'm a college age girl, but everyone I interacted with at Klaben was wonderful. I'll definitely be returning. More

Great service, great people, great experience! Chris and Andy were so helpful throughout the whole experience at Klaben in Kent. They helped put me into a car that I love! Thank you! Chris and Andy were so helpful throughout the whole experience at Klaben in Kent. They helped put me into a car that I love! Thank you! More

Effortless and easy experience Tyler made it easy for us to lease 2 new vehicles and there were no questions in our mind of what it would cost. Dealing with him was a pleasant exper Tyler made it easy for us to lease 2 new vehicles and there were no questions in our mind of what it would cost. Dealing with him was a pleasant experience. More

car purchase. Came to Klaben to purchase a used ford fusion. Test drive showed the car pulled slightly to one side. Service dept and sales worked hard to resolve th Came to Klaben to purchase a used ford fusion. Test drive showed the car pulled slightly to one side. Service dept and sales worked hard to resolve the issue and the car drives perfect now. Thanks. More

My wife and I just leased our fifth new Ford a 2019 Edge ST Doug Carter our Sales person made a phone call at the end of July in order to inform us of the deals Ford Motor Company and Klaben Ford Lincoln had pu Doug Carter our Sales person made a phone call at the end of July in order to inform us of the deals Ford Motor Company and Klaben Ford Lincoln had put together on some model- year-end vehicles. The selection of these vehicles was being reduced fast and Doug wanted us to be aware. My wife and I set up an appointment with Doug for a look at some vehicles. Doug who handled all of our previous leases, once again went above and beyond to put the deal together. My wife is very particular about the seats, windshield angle, color and ride of our SUVs. We walked the lot with Doug viewing and asking questions about numerous vehicles. Doug then arranged for us to inspect and drive 3 SUVs including one Lincoln. My wife was not sold on any of the three. We then were given the opportunity to just walk the new and used vehicle lots at our leisure looking at cars, trucks and SUVs. During that stroll on the used car lot my wife was continuously admiring a red vehicle that had caught her eye. She decided at that point red would be the color of our next SUV. Also during our stroll we had narrowed down our choice of vehicle to the Ford Edge. Eureka, we now had a color and a model. Doug brought around two red Edges one of two trim/performance levels. We drove each Edge and decided on the ST performance model. The great experience didn’t stop there. Once the Edge ST was selected, we were introduced to Christine Klaben, one of three F&I Managers at Klaben Ford Lincoln. Using her low pressure style she worked through the financials fast and without error all the while keeping us entertained with his stories of family and her experiences working her way up in the family business! After that Rich Klaben the dealer came to thank us once again for the business. Take my advice, if you are in the market for a new or used vehicle don’t hesitate to visit Doug Carter and the sales team at Klaben Ford Lincoln of Kent. Rich Klaben and his teams in sales, service, parts and collision repair provide the best automotive sales and service experience throughout the life of your vehicle. More

Great !! I had a great time with Chris getting the new car. Everyone welcomed me and was very nice. 10 years with Klaben Ford very good. I had a great time with Chris getting the new car. Everyone welcomed me and was very nice. 10 years with Klaben Ford very good. More