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Klaben Ford Lincoln

Kent, OH

5.0
14,737 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,737 reviews

October 23, 2019

Fair, Friendly, no pressure service I left with exactly what I was looking for. I was not pressured into something I didn’t want/wasn’t able to afford. My family has been working with Mi More

by EMILYCVOYTILLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2019

Repair of retractable roof My MKZ's roof was not working, still covered under the warranty. While it took 2 weeks to get repaired, Mike Brandvold kept me informed all long the w More

by LAURACULP78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2019

Thank you! Above and beyond Putting me into new tires at a fantastic price! I appreciate the extra time spent to get me the great deal. Your department truly put the customer fi More

by Mb13685
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers, Tyler Schultz
October 22, 2019

Great service and a hot dog too We happened to have our oil change performed at noon on Weiner Wednesday. The friendly staff invited us to join them for hot dogs and chips. They we More

by 90ragtop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
October 22, 2019

Repeat business Mike C and the team at Klaben have been awesome to work with. This was the third Ford Mike’s sold us. Top customer service as usual. More

by RJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2019

The process was easy and stress free! I went into Klaben for another lease and yet again, I was completely satisfied with my experience! My salesman Nate Bryant was knowledgeable and helpe More

by Alysse Waddle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant
October 21, 2019

Louis is someone I can count on . He's friendly, prompt and trustworthy. He goes the extra mile to be sure I get the best service possible. I would highly recommend Louis. More

by BILLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2019

Amazing service It was really easy to work with Louis. He went above and beyond to ensure a fair deal was made and that every detail was taken care of efficiently. Wo More

by sandrahenning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2019

IT'S ALWAYS SOMETHING This was my third visit to the service center, they seem to be too busy to service each customer correctly. First time it was not putting the air clea More

by john@bearingtrans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Palomba
Oct 24, 2019 -

Klaben Ford Lincoln responded

Good evening John, Thank you for providing your honest and candid feedback about your past experiences. As I read your comments, I remembered speaking with you on the last two occasions. We missed steps, let you down, and created inconvenient and disappointing visits as a result, no excuses. We share our customer’s feedback with our entire team and use it to improve the level of service we provide to our guests on a daily basis. Thank you also for taking the time to give more insight and share your feelings on the requests for feedback. I appreciate you taking the time to speak with me on the phone and spend some time reflecting together on all aspects of your visits, and giving us the opportunity to restore your confidence in us. Thank you again for your feedback and as always, I and the entire Klaben Team remain at your service. Sean Bradford - sbradford@klaben.com

October 21, 2019

Excellent as always. As a long-standing client of Kim, we are always treated with a personal touch and professionally. She is sincere and trustworthy. We are confident th More

by NEDBARNES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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