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Klaben Ford Lincoln

Kent, OH

5.0
14,798 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,798 reviews

April 05, 2019

Out with the old and in with the new! The experience at this dealership is next to none. I have never been a business that cares so much about their customers. Everyone ranging from sales More

by SomeGuyFromOhio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Colbert, James Stickler, Branden Johnson, Denise Miller, Douglas Lewin
April 04, 2019

Communication has been poor at best! If I was asked to rate the quick lane group, it would be 5 stars! Unfortunately I'm asked to rate the service center. The communication has been horri More

by fyrdawg101
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
No names please
Apr 12, 2019 -

Klaben Ford Lincoln responded

Thank you for providing us with your honest feedback and positive remarks about Quicklane. I apologize for the frustration caused by our failure to communicate effectively. This has been reviewed with the team and discussed for process improvement. We failed, no excuses. As embarrassing and frustrating as this was to read, it made us aware of an area in which improvement was necessary. If you would let me know when is convenient for me to reach out to you, I would truly like an opportunity to personally apologize and ask for an opportunity to make right the situation we created. We appreciate your business, but more importantly the relationships we have with our customers based on confidence and trust. We are better than this and look forward to an opportunity to gain back your confidence in us. I look forward to speaking with you and as always the entire Klaben Team remains at your service. Sean Bradford - Service Manager - sbradford@klaben.com

April 04, 2019

Very efficient my car was done in short order. Carli was very professional and did a good job checking me in and getting my car back to the service area to get the works. More

by bill425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carli Ramage
April 04, 2019

Klaben did a great job. KLABEN associates were very professional and courteous. Tom Alcorn and Carli Ramage were great. Also a TECH named TED. should also be recognized. This More

by TEDLUVFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TECH named TED, Carli Ramage
April 04, 2019

Takes care of their customers I purchased a CPO Taurus SHO from this dealer due to the price offered and condition of their car. I drove 3 hours to the dealer and was through the w More

by ryancmoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stickler
April 04, 2019

Fantastic Love going to Klaben for my car needs. Chris Volk and Christine Klaben were fantastic to work with and really worked hard to make sure I could get out More

by lindsay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2019

Very easy, pleasant experience Very Pleasant experience .Salesman (Tyler) was very knowledgeable and helpful in every way. He answered all my questions very promptly and was very he More

by INAGUA12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stickler, Denise Miller
April 03, 2019

Service is Job 1 ! My service advisor Brandon was very helpful and knowledgeable. All work performed was done right and techs did a great job. A very pleasant experience More

by GAMBIT61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
April 03, 2019

Awsome From beginning of the service...pick up and delivery....excellent.... Tim...Nate....went above and beyond to get my car into my first and all of the More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant
April 02, 2019

I purchased what I wanted within a couple of hours. I researched my car online. I received an email from Louis Polos advising me that if I had any questions or concerns regarding the vehicle that I was More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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