
Klaben Ford Lincoln
Kent, OH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Out with the old and in with the new! The experience at this dealership is next to none. I have never been a business that cares so much about their customers. Everyone ranging from sales The experience at this dealership is next to none. I have never been a business that cares so much about their customers. Everyone ranging from sales to management sets the bar so high that they are going to be hard to beat. If anyone is looking for a new Ford/Lincoln, make this your first stop. More
Communication has been poor at best! If I was asked to rate the quick lane group, it would be 5 stars! Unfortunately I'm asked to rate the service center. The communication has been horri If I was asked to rate the quick lane group, it would be 5 stars! Unfortunately I'm asked to rate the service center. The communication has been horrible! I was told weeks ago the part needed for my repair was in backorder...well it's been weeks now with no communication. I have no idea when my part will be in, or when my repair will be completed. I was told it's OK to drive my truck because "it can't get any worse" well it sure sounds worse! This was a second chance I've given to Klaben, again, based on my positive experiences with the quick lane crew. Unfortunately I should have trusted my gut after being burned before! I'm not sure when/if my part will come in, nor do I care. I'll be shopping other service centers! When you pay as much as you do for a truck, you should not be expected to skimp on service! I won't mention names! More
Very efficient my car was done in short order. Carli was very professional and did a good job checking me in and getting my car back to the service area to get the works. Carli was very professional and did a good job checking me in and getting my car back to the service area to get the works. More
Klaben did a great job. KLABEN associates were very professional and courteous. Tom Alcorn and Carli Ramage were great. Also a TECH named TED. should also be recognized. This KLABEN associates were very professional and courteous. Tom Alcorn and Carli Ramage were great. Also a TECH named TED. should also be recognized. This was a serious Engine problem under warranty. I was put in a very nice loaner the entire time of repair.I was kept updated on repair. Truck is running great now. Future purchases or service work.....I'll be going to KLABEN. Thanks again More
Takes care of their customers I purchased a CPO Taurus SHO from this dealer due to the price offered and condition of their car. I drove 3 hours to the dealer and was through the w I purchased a CPO Taurus SHO from this dealer due to the price offered and condition of their car. I drove 3 hours to the dealer and was through the whole buying experience and out of the door in less than an hour- WINNN! There has been followup from this dealership every step of the way to ensure my overall satisfaction to ensure a quick purchase and to make sure the car was everything that was expected. The dealer employs a friendly and knowledgeable staff - definitely recommend buying here! More
Fantastic Love going to Klaben for my car needs. Chris Volk and Christine Klaben were fantastic to work with and really worked hard to make sure I could get out Love going to Klaben for my car needs. Chris Volk and Christine Klaben were fantastic to work with and really worked hard to make sure I could get out of my lease and into a new car. More
Very easy, pleasant experience Very Pleasant experience .Salesman (Tyler) was very knowledgeable and helpful in every way. He answered all my questions very promptly and was very he Very Pleasant experience .Salesman (Tyler) was very knowledgeable and helpful in every way. He answered all my questions very promptly and was very helpful in renewing the leasing process. I would definately come back and request Tyler when I lease again.Thanks for helping me with a new Lincoln. More
Service is Job 1 ! My service advisor Brandon was very helpful and knowledgeable. All work performed was done right and techs did a great job. A very pleasant experience My service advisor Brandon was very helpful and knowledgeable. All work performed was done right and techs did a great job. A very pleasant experience overall. More
Awsome From beginning of the service...pick up and delivery....excellent.... Tim...Nate....went above and beyond to get my car into my first and all of the From beginning of the service...pick up and delivery....excellent.... Tim...Nate....went above and beyond to get my car into my first and all of the service team...excellent More
I purchased what I wanted within a couple of hours. I researched my car online. I received an email from Louis Polos advising me that if I had any questions or concerns regarding the vehicle that I was I researched my car online. I received an email from Louis Polos advising me that if I had any questions or concerns regarding the vehicle that I was looking for, or if I had any questions on financing or anything else, that he is available. I went back and forth with Louis through emails. I was very impressed at the knowledge and professionalism. I met with him to determine the value of my trade-in. I wasn't planning on purchasing a vehicle for another month. Needless to say, I ended up purchasing the vehicle that I had been wanting. They had the color I wanted and a price within my budget. It was just a great experience. No one hassling me over a price or stressing me out over purchasing something that I didn't want. It was just a pleasant, time well spend experience. He's funny too. I like the fact that Louis made our meeting more personable. I felt like I was purchasing a vehicle from a friend. Very nice salesperson. I emailed him and told him that I just love my car and I am very happy with it. He wanted to show me the ends and outs of the dashboard, but I told him I needed more time to listen. He let me know that I can come back at my convenience and he will go over everything with me and help me set up my Iphone. Such a nice guy. I followed Kim Wolfram from Clark Ford after this dealership closed. She had been taking care of me and my car for over 20 years. I trust her knowledge and experience with my cars. She is always available to assist. More