Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Klaben Ford Lincoln
Kent, OH
14,755 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 14,755 reviews
September 16, 2018
Great Experience No pressure. They took a great interest in finding out my needs and followed through to match. Visited on a Saturday expecting a long wait but everybo No pressure. They took a great interest in finding out my needs and followed through to match. Visited on a Saturday expecting a long wait but everybody from start to finish showed professionalism and I was out the door with my purchase before I knew it. This is my first purchase from Klaben Ford and I was pleasantly surprised! More
by TCat 327
September 16, 2018
Excellent experience From the first call until i walked out of the dealership was only 2 1/2 hours that is incredible! I told Dayton what I wanted including the monthly pa From the first call until i walked out of the dealership was only 2 1/2 hours that is incredible! I told Dayton what I wanted including the monthly payment he came back with the same amount,not oh we’re in the ballpark as other dealerships always do. Doug came to the table was very professional went over the terms without any surprises also great! Then Iwent to Jenn in finance who was also very nice and quick to get me on my way! Thank you Klaben team. I will definitely go back to Klaben for my next vehicle! More
by mky46
Verified CustomerSeptember 16, 2018
Very experienced and knowledgeable Great place to buy or get service.The best place to buy a vehicle. We traveled over an hour in 2012 and again when we bought Jim’s F150 two weeks ago Great place to buy or get service.The best place to buy a vehicle. We traveled over an hour in 2012 and again when we bought Jim’s F150 two weeks ago More
by KLIGHTNER66
September 15, 2018
New Lease Dave is wonderful. We have worked with him for years and I am the second generation to buy cars from him. I will not go anywhere else for cars. I cann Dave is wonderful. We have worked with him for years and I am the second generation to buy cars from him. I will not go anywhere else for cars. I cannot sat enough good things about Dave. More
by EmmaMae
Employees Worked With
Dave Mott
September 14, 2018
Service is Good, Parts are Faulty Once again I had to bring my Fiesta for a recall and to fix a previously repaired recall, so initially I was not too happy. I had my Fiesta at the sam Once again I had to bring my Fiesta for a recall and to fix a previously repaired recall, so initially I was not too happy. I had my Fiesta at the same service center in 2016 for the recall on the transmission. If you own one of these matchbox cars, you know that when it starts slipping the car jolts you so hard you get whip lash everytime to try to stop or push the gas pedal after a stop. I thought that since this had been previously repaired due to a recall, that it would once again be repaired, I was wrong. Apparently my warranty was extended on the "replaced" parts, but not from the date they were installed. Rather, the warranty was extended from my initial warranty date. So no suprise the parts were not covered and I was quoted $1600 to repair the transmission for the 2nd time on a car with less than 94,000 miles. The service techs were very helpful and it is not their fault that Ford has not repaired the initial problem. In fact, the "new" parts my techs had to use were actually the same parts they removed with no upgrades, repairs or fixes applied. So thank you Ford for replacing a faulty part with another faulty part. I've been driving Fords for 20 years, and my grandfater even worked at and retired from Ford after he came home from WWII. We have been a Ford family for generations and I am so disappointed in how the issues with these transmissions has been handeled. Since a faulty part was used to "Repair" my vehicle, I may get 5,000 miles out of it, or 30,000. It's hard to say. Either way I now have to look at a new car with new car payments, and I can tell you that it will NOT be a Ford. More
by jcocozzo1
September 14, 2018
Great experience Best experience I've ever had with a dealership. Everybody I dealt with was a knowledgeable and friendly. Especially Terry baughman I would definitely Best experience I've ever had with a dealership. Everybody I dealt with was a knowledgeable and friendly. Especially Terry baughman I would definitely recommend klaben Ford to all my friends and family. This is the first time I bought a car I have leased8 twice before from klaben Ford I was very happy with the experience I had with Leasing my truck and car More
by DEVIN1960
September 13, 2018
You won’t be disappointed This is the 5th vehicle my wife and I have purchased from Klaben. Roscoe is the best sales person I have ever worked with. He definitely works with yo This is the 5th vehicle my wife and I have purchased from Klaben. Roscoe is the best sales person I have ever worked with. He definitely works with your best interest in mine. He understands your needs and doesn’t push you at all. The dealership makes you feel welcome. When it is time for my next vehicle I will definitely go back to Klaben More
by Tom
September 13, 2018
New SUV Best new car buying experience I have ever had.Christopher Volk was excellent.A very nice honest person not pushy .I told him exactly what I wanted an Best new car buying experience I have ever had.Christopher Volk was excellent.A very nice honest person not pushy .I told him exactly what I wanted and they had it.Had the loan approved and all the paperwork done when I got there I had almost a three hour drive to get there but it was definitely worth it.I'm a very satisfied customer.Definitely will be a repeat customer. More
by Punkie
Employees Worked With
September 13, 2018
Awesome Positive experience at your service department. Joe French was courteous, knowledgeable, and professional. I was very upset when my car would not st Positive experience at your service department. Joe French was courteous, knowledgeable, and professional. I was very upset when my car would not start that morning, finally got someone to give me a jump and was advised the battery was bad. Past experience at Klaben service in Kent prompted me to drive from Mayfield hts to Kent even though I did not have an appointment. Battery was replaced and other issues addressed. I am glad my confidence in your service department made me make the right.decision! More
by Lynn Harris LYNN_HARRIS71
September 13, 2018
Excellent Shop Very good shop. They do superb work and are incredibly timely. I recommend them to anyone in the area looking for quality work on their vehicle. Five Very good shop. They do superb work and are incredibly timely. I recommend them to anyone in the area looking for quality work on their vehicle. Five star service, Always. More
by zferg7722
Employees Worked With
Patrick Sandy, Brian Thompson
