Klaben Ford Lincoln

Effective, efficient, and friendly Took my car in for the 15,000 mile tune up and to fix the clutch issue that has plagued the Focus. After setting up the appointment a few days earlier Took my car in for the 15,000 mile tune up and to fix the clutch issue that has plagued the Focus. After setting up the appointment a few days earlier, I was in and out to the car rental in about 20 minutes. This included checking my car in, going over the estimate, safety check, setting up the rental, and waiting to be picked up by Enterprise. My car was ready in roughly a day and a half and the Loyalty link paid for the rental as well as some discounts on service. The car runs fantastic. The service was friendly and no BS. They have continued to make a regular customer out of my family and I because of these traits. Kim is the best, but the whole team is extremely attentive. More

Very professional, timely service Everyone is very professional and the time they estimate it will take is very accurate. I have always received great service, and they are very acc Everyone is very professional and the time they estimate it will take is very accurate. I have always received great service, and they are very accommodating on timely scheduling. More

Simple, Honest, Hard Working Rockin People !!! Chris M. and Andy B. are the professionals to see if you want the best deal on your new vehicle. As a repeat customer at Klaben my wife and I know tha Chris M. and Andy B. are the professionals to see if you want the best deal on your new vehicle. As a repeat customer at Klaben my wife and I know that honesty and the facts are what we come to expect. Chris listens to our needs and budget and them works hard with Andy to get us the best deal possible while still squeezing in a few unexpected extras and options for my wife and I. When it comes time to signing on the dotted line there is no one better than Jennifer B. in financing to explain all the charges, incentives, extended service plans and payment plans. Jennifer goes through the paper work as quickly or as slowly as you need being sure you understand every thing that you are signing and is able to answer all questions in simple terms. They are a simple, honest, hard working team that always put the customer first. Thanks Team !!!! More

Great service Doug was so helpful and kind to me during my process of getting a new vehicle. He took the time to make sure I knew everything and was very transparen Doug was so helpful and kind to me during my process of getting a new vehicle. He took the time to make sure I knew everything and was very transparent. Thank you Doug ! More

Couldn't be happier with choosing Klaben!! Needed a new car after my previous one had been totalled in accident, was looking for something reliable and dependable, but also with a few features Needed a new car after my previous one had been totalled in accident, was looking for something reliable and dependable, but also with a few features I couldn't live without. Found my car on the Klabrn website, and drove away with a terrific vehicle 24 hours later. I cannot stress how easy the folks at Klaben made the whole process. Specifically, I strongly recommend working with sales rep Louis Polos - he was so helpful, not pushy at all. He knowledgeably answered all my questions during the test drive, intuitively knew how to help me get the best deal for the vehicle and even went out of his way to pick me up at work so we could complete the sale. I am delighted with my purchase and my car-buying experience. Thanks Klaben!! More

Great Concierge Service I recently had the first scheduled maintenance for my Lincoln MKZ. My car was picked up at my house in the morning and returned to me that same aftern I recently had the first scheduled maintenance for my Lincoln MKZ. My car was picked up at my house in the morning and returned to me that same afternoon. A free Lincoln loaner was provided. I'm very pleased with the entire experience. More

Great experience Doug Carter once again made our car buying experience as easy as possible. Would highly recommend Doug to any friends! It was also nice that Rich Kl Doug Carter once again made our car buying experience as easy as possible. Would highly recommend Doug to any friends! It was also nice that Rich Klaben took time to come over and thank us for buying at the dealership. More

Doug Carter was great. Doug Carter was great to work with again. We have bought 8 cars from Doug and everytime the experience has been great. The MKC Lincoln we bought was r Doug Carter was great to work with again. We have bought 8 cars from Doug and everytime the experience has been great. The MKC Lincoln we bought was ready and clean when we arrived. More

Awesome experience From the time we arrived it was a first class experience.Our salesman Louis Polos was very knowledgeable and courteous give this dealership 5 stars. From the time we arrived it was a first class experience.Our salesman Louis Polos was very knowledgeable and courteous give this dealership 5 stars. More

Just Great On 2/22/2019 my wife and I purchased/leased our 23rd vehicle from the Klaben family. This is the third Ford F150 Lariat that I leased from Klaben For On 2/22/2019 my wife and I purchased/leased our 23rd vehicle from the Klaben family. This is the third Ford F150 Lariat that I leased from Klaben Ford in Kent Ohio. This is always such fun. Understand, we live 150 miles from the dealer. It has to be good. . Richard Klaben took time out of his schedule to talk to us about families and retirement. Dave Mott, the sales representative, took care of the transfer and sale of two vehicles. As was the case the last time, he spent ample time to make sure we knew about the ins and outs of the truck. He even programmed my cell phone. What else could you ask for. In summation "JUST GREAT" More