Klaben Ford Lincoln

Straightforward The service manager and customer service representative were both keeping me informed during my visit. They both took the time to explain what was nee The service manager and customer service representative were both keeping me informed during my visit. They both took the time to explain what was needed and why (using terminology I understood). Thank you for another pleasant visit. More

Great Service The Klaben service department staff is very professional. Mona was very helpful during my visit. My service was done in a timely manner. Great Servi The Klaben service department staff is very professional. Mona was very helpful during my visit. My service was done in a timely manner. Great Service. More

Best Service Department Ever I have been buying/leasing from Klaben for nearly 14 years. Every vehicle of mine goes back to Klaben for all of its service. My service advisor, Mona I have been buying/leasing from Klaben for nearly 14 years. Every vehicle of mine goes back to Klaben for all of its service. My service advisor, Mona Crooks, is friendly, efficient and an excellent representative of Klaben and the Ford Motor Company and I would recommend her most highly. She treats my car as if it were her own and I always trust her judgement regarding whatever my vehicle needs. I live 45 minutes from Klaben but I wouldn't consider taking my car anywhere else for service. More

Certified used car problem Certifying company went out of their way to resolve problem with rear brakes. Also spoke with Rich Klaben regarding experience and he also satisfied m Certifying company went out of their way to resolve problem with rear brakes. Also spoke with Rich Klaben regarding experience and he also satisfied my complaints. Took his time speaking with me which I really appreciated. Restored my faith in their dealership. Thanks so much. More

The BEST !!! This is our sixth vehicle purchase from Klaben Ford Lincoln. We have always had the good experiences with sales, finance and service. The 2018 Ford Fu This is our sixth vehicle purchase from Klaben Ford Lincoln. We have always had the good experiences with sales, finance and service. The 2018 Ford Fusion SE we purchased this time was handled by Ty Davis. He truly made this our best ever car buying experience. He went above and beyond making sure we got exactly what we were wanting. He was concerned for our needs, not just worried about making a sale. Ty took the time needed to find us the right car, answered every question we had to our satisfaction. A very friendly, knowledable and kind person. We also met James Stickler who made us feel like we were appreciated for being repeat customers. Jennifer Bowen prepared our finance paperwork in a friendly and fast manner which we greatly appreciated. Thank you to Ty Davis and James Stickler, JENNIFER Bowen and Klaben Ford Lincoln we love our new car. Douglas and Jan Donley More

Best car dealership I just wanna start off by saying Kalebn is the best . They are always so nice and helpful ! My finance and I have been loyal customers for 5 years now I just wanna start off by saying Kalebn is the best . They are always so nice and helpful ! My finance and I have been loyal customers for 5 years now and we will never go anywhere else ! If we ever have a problem they are doing whatever they can go make it right ! When you walk into Klaben you instantly feel like family and I think that’s one of the reasons I love Klaben . If your looking for a car and a great sales man please ask for Terry B! You will not be disappointed , I promise ! Also Jenn Bowen was so helpful and made sure she was very detailed with all the important info she was telling us! Thanks again Klaben for my new baby ! We love it 😊 More

Dave Mott / Richard Klaben are the best One of the best leasing experiences ever. Klaben Ford always does right by our family. Well organized, professional, courteous and always seem to ju One of the best leasing experiences ever. Klaben Ford always does right by our family. Well organized, professional, courteous and always seem to just make the payments workout. Dave Mott and Richard Klaben are my go-to guys! When you deal with Klaben, you feel like you are being taken care of by members of your family. More

When Communication is key Well lets just start with what I assumed was a simple service visit. Dropped my vehicle off for service work (works package and recalls) before a busi Well lets just start with what I assumed was a simple service visit. Dropped my vehicle off for service work (works package and recalls) before a business trip to Florida. My wonderful Advisor Mona, had me night drop my vehicle on a Sunday before I flew out of Akron Canton Airport. She confirmed Monday morning she had received my vehicle, keys and minor list of things I needed to have addressed while she had the vehicle. Few days later she informed me while doing one recall on my vehicle the technician discovered that the recall was to be more in depth than they have ever seen, which required Ford Motor Company to get involved. There was a lot of back and forth between Klaben Service and Ford as to how they were to approach this situation and remedy the damage done to my vehicle due to faulty engineering. Mona kept me in the loop every single day as I was still 1200 miles away. Finally a decision was made, which required a wiring harness and fuse box to be replaced along with some odds and ends. Time frame was a bit longer than anticipated, but the communication I received kept me at ease that everything was being handled as soon as it could be. Overall process was painless, a couple weeks flew by for me because I did not need to call or harp Mona or Sean for updates, they both provided time and time again while my vehicle was in the shop. I want to thank you both and the technician for the great service that was provided, I have my vehicle back now, and its better than new! Kudos to the Klaben Ford Lincoln Service Team! More

My visit to the Klaben Ford Dealership was amazing Everyone working there was so professional and courteous, I absolutely love my 2018 Ford Escape.. My salesman JC Crawford was so patient with me, whil Everyone working there was so professional and courteous, I absolutely love my 2018 Ford Escape.. My salesman JC Crawford was so patient with me, while I was choosing the right vehicle for myself. Thanks again Klaben Ford. More

Purchased a Ford Escape titanium Doug Carter was a very dedicated and efficient salesman. He made my purchase painless and welcoming. I will recommend him and Klaben ford to anyone I Doug Carter was a very dedicated and efficient salesman. He made my purchase painless and welcoming. I will recommend him and Klaben ford to anyone I know who wants to purchase a car. Also the signing was fast and friendly. Christine Klaben was awesome. Thank you guys so much I love my new car!!! Olivia and David Huff More