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Klaben Ford Lincoln

Kent, OH

5.0
15,633 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 15,634 reviews

May 16, 2018

Great Service I went to Klaben Ford Lincoln not really knowing what I wanted to purchase. I met salesman, Doug Carter outside the building. He was very patient and More

by erica62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug Carter
May 16, 2018

Everyone is always friendly and very helpful alerts ready t I’m loyal Klaben customer and always recommend Klaben to friends and family, I can’t wait until the 2020 to lease a new vehicle More

by annebea6645
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Davis
May 16, 2018

Joe French rocks Called to get my car in for a recall. Joe French got me in and it worked with my schedual. Awesome job. Joe Fench Rocks. More

by traceydennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2018

Great people towork with Klaben has a great personable staff that made my experience that much better. The Jeep that I went home with is also amazing! Very happy. More

by Amw127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Lewin
May 15, 2018

Our day with Dave. We have dealt with klaben ford and Dave Mott for 25years Dave has always worked very hard to put us into a nice vehicle within our budget. He spent l More

by Winniebeninato
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott
May 15, 2018

I took my car in for service When I took my car in for service Joe was very helpful. He set me up to receive a rental car which allowed me to get my errands done while my car was More

by allisonrh76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2018

Convenient service Very good service advisers, they seem knowledgeable, and take the time to go through all the services performed and the cost for each. Just wish the More

by bear88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2018 -

Klaben Ford Lincoln responded

Thank you for your feed back and positive comments regarding your recent visit to our Ford/Lincoln service department. As you can realize, we ask for feed back because it gives us an honest evaluation of how we are doing when it comes to meeting the expectations of our customers. That is why your comments on the length of time basic services take is important to us as well. Know that your comments will be reviewed by our leadership team as we always strive to improve upon delivering the kind of experience our customers expect and deserve. We remain at your service. Mike VanHoose, mvanhoose@klaben.com.

May 15, 2018

Awesome service Great service very knowledgeable service techs very helpful and friendly mike in service department is so great and very easy to work with so i would More

by Daveboy70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers, Nick Johnson
May 15, 2018

Great Service Took my car in for an oil change, tire rotation, and 38 point inspection. The appointment ended up taking quite a bit longer than expected but when th More

by Mike and Anita Young
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2018

A+ Service The service representative was very responsive to my needs. He worked me in right away and after the vehicle was serviced he went over the report sho More

by BigChew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, James Perkins, Floyd Bowen
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