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Klaben Ford Lincoln of Warren - Service Center

Warren, OH

4.8
997 Reviews
Call Service Center (330) 369-4444

997 Reviews of Klaben Ford Lincoln of Warren - Service Center

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August 23, 2022

The service techs were knowledgeable and fixed my issues pertaining to my cars reverse issue. More

by Colleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2022 -

Klaben Ford Lincoln of Warren responded

Hi Colleen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

Helpful
August 23, 2022

Easy to get an oil change and tire rotation. They took care of a recall and cleaned my truck. More

by Shawn.leonetti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2022 -

Klaben Ford Lincoln of Warren responded

Hi Shawn, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

Helpful
August 18, 2022

Great service along with a friendly staff make even an oil change very important !! With very clean surroundings also !! More

by ROBERTKNUFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time out of your day to tell us about your experience. Safe travels!

Helpful
August 16, 2022

They did a great job on the service, and getting me in quickly. Also washed the truck when finished. More

by FIRESRUS4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Repula, Natalie Burk
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Aug 18, 2022 -

Klaben Ford Lincoln of Warren responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
August 13, 2022

Scott provided excellent customer service with a smile! My Betty Blue has been disappointed for months with her check engine light on & flashing. Scott made sure to get it right🎉 More

by athomp44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Helpful
August 10, 2022

Great service from John Renier! Service team does a great job! Love my Aviator! Klaben is the best Ford Lincoln dealer! More

by BOSSHAASSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Niall McGee
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2022 -

Klaben Ford Lincoln of Warren responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

Helpful
August 09, 2022

My Lincoln is supposed to be covered under the Concierge program. This is the second time someone has picked up my car and left their locked car in my driveway. Also the car was clean when it was picked u More

by Jimjaney3159
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jun Valesky
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Aug 12, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, we truly appreciate your honest feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

Helpful
August 05, 2022

With my work schedule I appreciate the non appointment oil change.. just stop in and get it done.. never had an unreasonable wait time. More

by d.libb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

Helpful
August 04, 2022

Easy to schedule on line. Got us in/out in about 2 hours. Appreciated being able to pay over phone since my niece brought it in since I was at work. Was a little surprised I n More

by mollyreedtodd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Klaben Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
August 02, 2022

Very nice servicemen. Took a long time, but I know it was because of parts. My only complaint was the inside of my car was really dirty. Greasy fingerprints on the window More

by LLfowler72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Mundell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Munno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2022 -

Klaben Ford Lincoln of Warren responded

Thank you for taking the time complete a review. We take all feedback very seriously and use it as a tool to be better. We sincerely apologize your vehicle was returned in the condition you describe. We know that is completely unacceptable and should not have happened. No excuses. Per our recent phone conversation, we would like the opportunity to properly clean your vehicle at your convenience. Thanks also for your understanding of the current environment as it relates to parts availability. We appreciate your business and look forward to correcting the cleanliness issues your vehicle.

Aug 03, 2022 -

LLfowler72 responded

Hello, Thank you for your response and addressing my complaint. I greatly appreciate your offer to clean the car. I already cleaned it and everything else is great. Overall, I am very pleased with your service and just wanted to mention my issue.

Helpful
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