Michael Munno
Michael Munno at Klaben Ford Lincoln of Warren
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Michael Munno

Body Shop Manager

Klaben Ford Lincoln of Warren

3853 Youngstown Rd.
Warren, OH 44484

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3.9
13 Reviews

Dealership Experience

3 yrs, 3 mos

Industry Experience

28 yrs, 11 mos

Languages Spoken

English English

3.9

13 Reviews

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13 Reviews of Michael Munno

March 30, 2024

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Employee Rating

For 50 years I've purchased my vehicles from Klaben Ford-Lincoln, in Warren, OH. I’ve also taken my cars there for bodywork and servicing. However, in the early part of March, 2024, my Lincoln was More

by WBTAYLOR73
Service Price Transparency
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Recommend Dealer
No
Apr 01, 2024

Klaben Ford Lincoln of Warren responded

Mr. Taylor - Thank you for taking the time to review our company. We sincerely apologize the repairs to your vehicle were not completed to your satisfaction. We would like the opportunity to review the issues you shared and determine what is necessary to get them resolved properly and to your satisfaction. The quality of our work is as important to us as it is to you. Again, I'm sorry your vehicle was released to you in the condition described. We left a message on the voicemail for the phone number we have on file for you. Please call our Body Shop Manager, Michael Munno, at (330) 369-4444 Extension 191 or myself at (330) 369-4444 Extension 112. We value your business and your long time loyalty. Thank you, Michael Klaben Sr.

March 28, 2024

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Gave me help finding my next truck. The team was super and made me feel at home. This is the second truck I have bought here and both were easy and seamless. I have been dealing with Jo More

by BIFF9293
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Recommend Dealer
Yes

December 07, 2023

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always friendly and very helpful. explain what is wrong and let me knkw how it can be fixed. More

by KLAMONT1970
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Recommend Dealer
Yes

September 15, 2023

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It's always been my go to to purchase & to repair but after being told they couldn't check my brakes until almost 10 days when you tell them they almost go out was a bit disconcerting especially when I j More

by COMRADLK
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Sep 16, 2023

Klaben Ford Lincoln of Warren responded

We apologize for the scenario you have shared relating to your brakes. We value your feedback and review your comments with our team in an effort to do better. As a long time valued Klaben customer, we would like the opportunity to discuss your situation further and see if there is a way we can regain your confidence. Please call me personally at your convenience. (330)369-4444 Ext 112. Thank you. Mike Klaben Sr.

August 25, 2023

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well run professional dealership. clean and responsive great communication skills. will return in the future More

by DALLMAN0
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Recommend Dealer
Yes

July 05, 2023

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Stacey was a great sales person who met and surpassed my needs! Great job Stacey! More

by tim.atchison
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stacey Dennis

May 05, 2023

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This was to be fix in November of 2022. Scheduled many time with Mike in auto body and voiced my concerns that I had issues I wanted taken care of. That my motor they just put in was runnin More

by badtas38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Mundell

May 05, 2023

Klaben Ford Lincoln of Warren responded

We apologize for the experience you encountered at our repair facility. I assure you we want to make any concern you have our top priority. We would like the opportunity to inspect your vehicle again, confirm the cause of the vibration, and resolve the issue you have described. Feel free to reach out to me or our Service Manager, Bill Basista, to coordinate a time that works for you. I apologize again for the situation and the inconvenience. Michael Munno Body Shop Manager Klaben Ford Lincoln of Warren Ph: 330-369-4444

May 06, 2023

badtas38 responded

I received a phone call to bring my car in on May 16th. I am hoping for a positive outcome.

February 11, 2023

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Great people! Great service! Definitely look forward to dealing with them more in the future!! More

by rdmiller2000
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Mundell, John Renier, Michael Klaben , Michael KLABEN Jr!!!!!

Feb 13, 2023

Klaben Ford Lincoln of Warren responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

December 02, 2022

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Klaben is the best! I wish you all a Merry Christmas and blessed New Year! More

by Cindy Donatone
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Recommend Dealer
Yes

Other Employees Tagged: Chuck Potashnik, Michael Klaben

Dec 03, 2022

Klaben Ford Lincoln of Warren responded

Hello Cindy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 02, 2022

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Very nice servicemen. Took a long time, but I know it was because of parts. My only complaint was the inside of my car was really dirty. Greasy fingerprints on the window More

by LLfowler72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Mundell

Aug 02, 2022

Klaben Ford Lincoln of Warren responded

Thank you for taking the time complete a review. We take all feedback very seriously and use it as a tool to be better. We sincerely apologize your vehicle was returned in the condition you describe. We know that is completely unacceptable and should not have happened. No excuses. Per our recent phone conversation, we would like the opportunity to properly clean your vehicle at your convenience. Thanks also for your understanding of the current environment as it relates to parts availability. We appreciate your business and look forward to correcting the cleanliness issues your vehicle.

Aug 03, 2022

LLfowler72 responded

Hello, Thank you for your response and addressing my complaint. I greatly appreciate your offer to clean the car. I already cleaned it and everything else is great. Overall, I am very pleased with your service and just wanted to mention my issue.

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