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Klaben Ford Lincoln of Warren - Service Center

Warren, OH

4.8
991 Reviews

991 Reviews of Klaben Ford Lincoln of Warren - Service Center

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September 01, 2021

Always the best customer service ! Went above and beyond to fix my daughters car in a timely manner. Will never go elsewhere for sales or service More

by lstewi72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again! Take care!

August 27, 2021

Dealerships like all business are about the people, employees. All my dealing with Klaben has been very nice and courteous people. The sales department, service department and parts department. Couldn’ More

by Rosie8453
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, thank you so much for your positive comments about Klaben Ford of Warren! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

August 25, 2021

A 2 hour wait for an oil change is ridiculous. Also an elderly couple waited at the sametime with me to have air pressure check More

by rlopez721
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Klaben Ford Lincoln of Warren responded

Thank you for taking the time to share your comments. We sincerely apologize for your poor experience. We value your feedback and need to know when we fail. We recognize some of the wait times have been excessive and are actively seeking to hire additional technicians in an effort to improve that situation. We appreciate your business and respect your time. We are sorry your visit was longer than expected.

August 20, 2021

I came in to have a dent in my drivers door removed. They were very helpful in contacting the company who does this work for them . It was taken care of the very next day. Your employees were friendly and e More

by PAJON11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Mundell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, we're pleased to hear everything was completed to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thank you!

August 14, 2021

Good People at Klaben. Best sales and service department anywhere. You can’t go wrong. They are very accommodating in every level of service throughout the entire group. More

by dsherock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Valesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Arden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie Burk, Jim Bills
Aug 18, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a great day.

August 09, 2021

Simply the best Ford dealership in the area. The service department is top notch. I truthfully don’t trust my cars to anyone else. Period. More

by JimW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2021 -

Klaben Ford Lincoln of Warren responded

We are happy we could make your experience a positive one! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

August 07, 2021

Amazing dealership. I was extremely happy with the service provided and the entire staff. I would and have recommended Klaben Ford to several people i know. More

by jvlosich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2021 -

Klaben Ford Lincoln of Warren responded

Reviews like yours provide encouraging feedback. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 05, 2021

Dropped the car off Monday morning and diagnosed the problem and picked it up at 5 same day. Everything went well. It was covered under warranty, minus deductible More

by adip257
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Renier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Williams
Aug 18, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 02, 2021

The service was very good. The price for services rendered was in my estimation, pretty high. I would have to look to an independent garage next time for a tuneup. More

by dannie1304
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know who was whom.
Aug 18, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 26, 2021

I had my Ford Transit in for recall work and some service work. On the oil change I have to go back so that they can reset the oil trip reminder, and I really do not have time for the van to be down when th More

by andydeer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben Williams
Jul 27, 2021 -

Klaben Ford Lincoln of Warren responded

Thank you for taking the time to share your concerns. Your feedback is taken very seriously as we continuously strive to improve. We sincerely apologize for your frustrating experience. We understand the importance of you having your vehicle and are sincerely sorry it was down for the amount of time stated. I appreciate the opportunity we had to discuss this earlier and will follow through on the referenced warranty reimbursement. We value you as a customer and hope to move forward in a positive light. Feel free to reach out to me personally if you have any additional needs or concerns. Thank you, Ben Williams (330)369-4444 Extension 173

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