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Klaben Ford Lincoln of Warren - Service Center

Warren, OH

4.8
985 Reviews

985 Reviews of Klaben Ford Lincoln of Warren - Service Center

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August 07, 2021

Amazing dealership. I was extremely happy with the service provided and the entire staff. I would and have recommended Klaben Ford to several people i know. More

by jvlosich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2021 -

Klaben Ford Lincoln of Warren responded

Reviews like yours provide encouraging feedback. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 05, 2021

Dropped the car off Monday morning and diagnosed the problem and picked it up at 5 same day. Everything went well. It was covered under warranty, minus deductible More

by adip257
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Renier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Williams
Aug 18, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 02, 2021

The service was very good. The price for services rendered was in my estimation, pretty high. I would have to look to an independent garage next time for a tuneup. More

by dannie1304
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know who was whom.
Aug 18, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 26, 2021

I had my Ford Transit in for recall work and some service work. On the oil change I have to go back so that they can reset the oil trip reminder, and I really do not have time for the van to be down when th More

by andydeer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben Williams
Jul 27, 2021 -

Klaben Ford Lincoln of Warren responded

Thank you for taking the time to share your concerns. Your feedback is taken very seriously as we continuously strive to improve. We sincerely apologize for your frustrating experience. We understand the importance of you having your vehicle and are sincerely sorry it was down for the amount of time stated. I appreciate the opportunity we had to discuss this earlier and will follow through on the referenced warranty reimbursement. We value you as a customer and hope to move forward in a positive light. Feel free to reach out to me personally if you have any additional needs or concerns. Thank you, Ben Williams (330)369-4444 Extension 173

July 23, 2021

they were very friendly and courteous and had my car in and out for the oil change in no time at all and I like the fact that they wash it after they're done. More

by DLMOORE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie Burk
Jul 24, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 23, 2021

Friendly service staff, keep you updated, clean waiting area with coffee available. Happy to do business with them, will return in the future for service More

by dharleydo
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 22, 2021

As always very helpful and courteous. Never make you feel that your questions are a bother for them to answer. On my referral list when people ask who I would suggest .. More

by Javorsj
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Klaben Ford Lincoln of Warren responded

Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 20, 2021

Everything was great except I noticed one of my tires was missing the valve cap after the tire rotation and oil change but everything else was good wait time wasn’t too bad considering they don’t take appoin More

by smn3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2021

took my ford 150 for oil change every 5000 miles and John Renier had me on the rack and was out in good time thanks for good service Austin More

by SENERCHIAA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2021

I always enjoy dealing with Klaben Ford. The salesman, Mark Schmidt, remembers me every time I visit. The service department staff are always courteous and respectful. More

by Ibjemch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Williams
Jul 23, 2021 -

Klaben Ford Lincoln of Warren responded

Hello, thank you for your kind review; we are happy to pass along your comments to Mark and the team here at Klaben Ford of Warren! Thank you so much for choosing Klaben Ford of Warren as your first choice for service!

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