Klaben Ford Lincoln - Service Center

Joe French and the service team have been taking good care of me, my family, and our vehicles for about 11 years now and I will keep coming back. care of me, my family, and our vehicles for about 11 years now and I will keep coming back. More

I have dealt with Mona ever since I started leasing. Very friendly and knowledgeable. Keeps you well informed. Very friendly and knowledgeable. Keeps you well informed. More

Michael was great ! I’ve never done mobile service before it was cool process to see! Great place great people always am happy with the customer service and final outcom I’ve never done mobile service before it was cool process to see! Great place great people always am happy with the customer service and final outcome! Definitely recommend:) More

Great service as always, kept me informed about the recall concerning my vehicle and replaced the part quickly recall concerning my vehicle and replaced the part quickly More

Excellent customer service! ! Always do everything they can to make and keep the customer satisfied. I have never had a problem with anyone regarding my vehicle. They are very ho ! Always do everything they can to make and keep the customer satisfied. I have never had a problem with anyone regarding my vehicle. They are very honest and trustworthy!! More

Klaben has been a business in Kent for a very long time. My experience has been one which reflects the reason Klaben has been around for that time. Friendly service and accurate work makes my experience suc My experience has been one which reflects the reason Klaben has been around for that time. Friendly service and accurate work makes my experience successful. Mona is a fantastic technician with a great personable connection with the customer. More

This dealership is unique--and it's for real. Each person you talk with, sales or service, INTENDS to listen to you--and to ACT on your behalf. A common sort of comment is, "I get that. I'd fe Each person you talk with, sales or service, INTENDS to listen to you--and to ACT on your behalf. A common sort of comment is, "I get that. I'd feel the same way myself. Let's do it." This is genuine; not a manipulation of some sort. Recently, I endured a frustrating and frightening Lincoln recall. In my view, Lincoln dropped a ball or two. Klaben did not. They listened, acted, made changes, diligently kept plugging away. Richard Klaben, head of Klaben Ford Lincoln, pulled together my 8 1/2 years of experience with them one day when he told me something to the effect, "We are all about empathy here. If we can't put ourselves in your shoes and understand problems from your point of view, we shouldn't be in the service business. That's what the foundation of service needs to be all about: empathy." So, there you have it. If you want to thoroughly enjoy your interactions with auto service--even if the car acts up very badly, indeed--buy from Klaben. Look for Mario Palomba. I can't imagine there is a better service provider than he is. Period. You'll find Sean Bradford in Service to be a true professional who keeps on trying on your behalf, time after time--because he believes he needs to get it right. Currently, I've ordered a new Lincoln through Doug Lewin. I think you'll be mighty happy if you give him a call. He's smart, forthright and honest. His attitude toward sales is that it's all about service. Imagine that?! Wow. More

Everyone was very polite and answered any questions I had. Easy in and out with the car. Will be going back for sure! had. Easy in and out with the car. Will be going back for sure! More

Great service found a leaking drivers front strut and replaced with an OEM part and truck is back to flawless condition replaced with an OEM part and truck is back to flawless condition More

One of the best companies my husband and I have ever dealt with. Truly honest and trustworthy individuals in every department. dealt with. Truly honest and trustworthy individuals in every department. More