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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,722 Reviews

4,722 Reviews of Klaben Ford Lincoln - Service Center

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June 20, 2022

Very responsive and extremely customer friendly would recommend to anyone interested in service for their For or Lincoln More

by BRYANBEST63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

June 20, 2022

One of the best dealerships in the area that's for sure. They work with you on your needs and price range and back up what the say. The service department is top rated for a reason and the work is done righ More

by JMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett, Denise Miller
Jun 22, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

June 20, 2022

Needed some new tires. Of course there is only one place to go Klaben Ford. Mike Brandvold is my service writer, Mike is extremely knowledgeable on all auto mechanical need More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Chapman
Jun 22, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 17, 2022

Service and staff was exceptional as always Kim Wolfram is very knowledgeable and professional and is knew of the reason I continue to go to Klaben for all my service needs. Couldn’t ask for anyone better More

by Dronowski1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Dronowski1969 responded

Klaben Ford is a top notch dealership, especially when it comes to service needs. Kim Wolfram is extremely knowledgeable, professional and always treats customers with respect. Timely and fairly prices service. Highly recommend Klaben Ford in Kent and Kim Wolfram.

June 15, 2022

I made an appointment on a Thursday morning and they were able to fit me in that afternoon, I am very confident that every thing they said they would do got done,I had my oil changed here, I had my brakes do More

by JAMESADKINS29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alisea Kight
Jun 16, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

June 14, 2022

I was grateful for the assistance that the Quick Lane staff was able to get me. From being able to see me on short notice, to quickly solving the problem with my car, I can see why other mechanics are wi More

by gpniehaus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alisea Kight
Jun 15, 2022 -

Klaben Ford Lincoln responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

June 13, 2022

They got me in right away. We’re helpful. It did take some time but we’re able to get the problem figured out. More

by abyrne44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Jun 14, 2022 -

Klaben Ford Lincoln responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 13, 2022

Thorough job, helpful staff, reasonable cost, but it took 2 hours to complete an oil change. Excessive I think. More

by SMITHONEHERE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't see my service guy
Jun 13, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest and candid feedback as well as the positive marks. We share this with our entire team and use this feedback to determine what we are doing well as well as areas in need of improvement. Your time and complete satisfaction are very important to us. Based on your comments, we created inconvenience for you and ultimately let you down. No excuses, we failed. We look forward to the opportunity to make it up to you and restore your full confidence in Klaben. Thank you again for your candid comments. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

June 13, 2022

Joe French and staff were friendly and professional like always. I recommend Klaben Ford every chance I get. More

by BENNYJPACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for your business! Take care!

June 10, 2022

I have used Klaben for a number of years. I currently have my third Ford Escape and love their service dept. They have always treated me fairly and explained everything in detail.and always More

by salbertson54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received and thank you again for choosing Klaben Ford!

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