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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,720 Reviews

4,720 Reviews of Klaben Ford Lincoln - Service Center

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March 05, 2022

I have always had a great experience with Klaben Ford service center. My contact has been Joe French. He is very knowledgeable and professional. I have never felt rushed when I speak with him. If I c More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Klaben Ford Lincoln responded

Hi Sandy, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for your business! Take care!

March 05, 2022

Had to have battery replaced in my key fob. Called in the morning and stopped in after work and was in and out in less than 10 minutes. It was awesome More

by CF685TS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

March 01, 2022

They believe in the customer and always strive to provide the best service. Always friendly and willing to listen to make sure they understand what needs done. Because of the Service Department I would buy m More

by Lball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Klaben Ford Lincoln responded

Hi Lball, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

March 01, 2022

Great group of guys to work with. Steve workman kept me updated every step of the way with my car. Looked great when I got back. Thank you Steve!!! More

by JMTHEAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Mar 03, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Klaben Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 28, 2022

We've been customers of Klaben for over 20 yrs. Everyone of the staff, from customer service, to sales to service are very friendly, professional always striving for and achieving 100% customer sat More

by dd8669
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Mar 02, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

February 28, 2022

Easy peasy - Joe was a pleasure to deal, in and out very timely. Would recommend! More

by CVETTE80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

February 28, 2022

Very helpful and accommodating. Love the ease of obtaining a loaner vehicle. Team members work well together helping each other out. More

by a_alers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Mar 02, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

February 28, 2022

Kim at Klaben in Kent is th best! Professional yet personable & always takes good care of us! More

by ANGDP1994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

February 28, 2022

Staff was very friendly and fixed vehicle in a timely fashion. Kept me informed about the status of my vehicle. Service was excellent. More

by jwallac7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

February 28, 2022

I have two vehicles that I have always taken to Klaben for service. Tyler Schultz is very professional and helpful with anything I need. I can't recommend them enough. More

by Tmiksch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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