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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,314 Reviews

5,314 Reviews of Klaben Ford Lincoln - Service Center

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December 06, 2021

Always an easy and convenient experience when I need service done on my Fusion. I highly recommend Klaben Ford in Kent for all of your vehicle needs! Sales or service! The team there is always available More

by THFC10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Dec 07, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 06, 2021

I have gotten my last 2 cars (that I purchased here) serviced at this dealership all the time and have always been very satisfied with work and service. There is never any pressure to get etra work don More

by HELJOHIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Klaben Ford Lincoln responded

Hello, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

December 05, 2021

Patrick is always extremely helpful and friendly, fantastic service and great work. Came in with a tire pressure sensor issue and it was quickly identified and fixed. More

by Asmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Dec 06, 2021 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

December 04, 2021

Fantastic experience at quick lane. Pat and his team were friendly and quick. Would absolutely recommend for any service needs. More

by Ryanjsandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Dec 05, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

December 04, 2021

I trust the tech advisors and technicians who provide trusted advice and service when needed. They have provided reliable service for 2002 truck for almost 20 years. I've been very satisfied with the at More

by RAPIERDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2021 -

Klaben Ford Lincoln responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Klaben Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Safe travels!

December 03, 2021

I had 4 new tires installed at the quick lane tire center in Kent. Patrick Sandy helped me with my tire purchase, he could not have been more helpful! He took the time to make sure my new tires were made in More

by mmwhitacre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Dec 05, 2021 -

Klaben Ford Lincoln responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Klaben Ford! Thanks again for the recommendation, and have an amazing day!

December 03, 2021

When I unfortunately had an engine failure in my dream car…I knew the first place I would go is KLABEN Ford of Kent! I knew Kim from along time ago as she was the customer service advisor for our fleet of More

by Voodoo9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony, Xander
Dec 05, 2021 -

Klaben Ford Lincoln responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Klaben Ford! Thanks again for the recommendation, and have an amazing day!

December 02, 2021

Great service on my 2019 Lincoln MKZ., Pick up, delivery, and maintenance of the vehicle was handled on time and as scheduled. The service department did an excellent job. More

by PAPASJENNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2021 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!

December 01, 2021

Quickly found the broken air sensor part in Cleveland, and had it ready to go by noon. Well done! More

by Heather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Dec 04, 2021 -

Klaben Ford Lincoln responded

Hi Heather, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

November 29, 2021

Klaben Ford Lincoln offers a great experience, whether Sales or Service. I appreciate the friendly, knowledgeable staff and especially love the Lincoln Concierge Service when having my vehicle maintained. More

by CMCBSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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