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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,389 Reviews

5,389 Reviews of Klaben Ford Lincoln - Service Center

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January 26, 2022

The service department a truly valuable asset to the dealership…Professional, and courteous the best description of the team. More

by RICH.BRODA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

January 25, 2022

Always been pleased with the work and courtesy of the staff. Keep up the good work ! More

by JDKAINRAD
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
Jan 27, 2022 -

Klaben Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. If you're ever in need of more help, please let us know!

January 24, 2022

The dealership was very helpful in schedulomg and performing a last minute service. They are easy going and friemdly! More

by wyattkahley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Klaben Ford Lincoln responded

Hello, thank you for leaving such a great review and high star rating. We are happy we could make your experience a positive one! We hope to be of service to you again! Have a great day!

January 24, 2022

Fast, easy, and good customer service. Very friendly. Waited about 5 minutes to be helped. It was faster than expected to get oil changed. More

by ambu807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Klaben Ford Lincoln responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

January 24, 2022

‘18 f250 needed some extended warranty work on my f250. Mike Brandvold took good care of me had a few issues and a recall that needed fixed, Mike got in and took care of everything, have to wait for some p More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Chapman. Mike Crooks
Jan 27, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 24, 2022

The service department takes all your concerns into consideration when working on your vehicle. I just have concerns on the electrical system of my vehicle. More

by bettymarshall40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Jan 25, 2022 -

bettymarshall40 responded

I want to know why if we paid $400 worth of service why did I only earn 600 points? Please adjust or explanation would be grateful

Jan 25, 2022 -

bettymarshall40 responded

Well Tom, the service manager, just responded back to my concerns I wrote in my survey. He addressed all my concerns very thoroughly and professionally, and left me with a promise that; if the electrical system goes down again he will Personally get involved to make sure everything is done to satisfactory.That promise gave me great peace. 🌹

January 24, 2022

Being a newer Lincoln owner, Klaben has been fantastic with my needs. From oil changes, to upgrades, they have been very professional and very helpful. Brandon has always been helpful and always makes sur More

by svcrazybones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Jan 27, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Brandon here at Klaben Ford! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 22, 2022

In for an oil change and tire rotation at Quick Lane and the staff was ready for me at my appointment time. The staff is always friendly and ready to give you tips on how to get your car to run better and l More

by BILLICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
Jan 24, 2022 -

Klaben Ford Lincoln responded

Hi Billick, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 21, 2022

The people at Klaben Service Center work very hard to make sure the issues you have with your vehicle are resolved and that you are happy with the outcome. More

by Brownta24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Jan 25, 2022 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 21, 2022

Quick lane was able to get us in 30 mins before closing and stayed 15 mins late and patched our tire without giving us the run around. This is our 2nd visit there and we’re great both times. We will be goi More

by fried0076
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quick lane express
Jan 24, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

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