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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,388 Reviews

5,388 Reviews of Klaben Ford Lincoln - Service Center

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January 01, 2022

Klaben Ford Lincoln fixed my car perfectly. Brought it in with a very strange surge and they knew right away what it was. More

by QUARTERMILEGUY68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope you continue to choose Klaben Ford for all your vehicle needs! Take care!

December 31, 2021

Server Department was good. They did all repairs that I taken in for service and the recall. The service writer was super awesome.. More

by Art N8RKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 30, 2021

Prompt service to replace a part. Very friendly and helpful representative. Wait time not excessive. More

by JanetB53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi, reviews like yours provide encouraging feedback. Thank you so much for choosing Klaben Ford as your first choice for service!

December 30, 2021

They always try to do the right thing and everything possible to make you satisfied. More

by Kjhannon449
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth?
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! We hope you continue to choose Klaben Ford for all your vehicle needs! Take care!

December 29, 2021

Where do I start? I have been dealing with Klaben Ford for over 25 years I have a bunch of Ford’s my wife and I have newer models while my 4 kids have some really older models. Mike Brandvold and the whol More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 29, 2021

We have a small fleet of Ford automobiles because there are 6 drivers in my family. From Chris Moldas who helps us find the right vehicles, to Christine Klaben who helps seal the deal we have never gone wr More

by Carebear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 28, 2021

Every time i visit their service department I have an excellent experience. All of the service advisors are friendly and knowledgeable. I generally try to work with Mona Crooks. She is outstanding. I More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi George, we appreciate your feedback of our Staff's outstanding service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 27, 2021

Klaben is always there for simply repairs to major repairs and all done by the best Techs possible, keep up the great work, Thanks to Rich Klaben for being the Best he can be all the time. More

by ECHAPMAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett, Mario Palomba, Tyler Schultz, Alisea Kight
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi, our Staff works hard to go the extra-mile for our valued guests! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 25, 2021

Always on time, friendly and knowledgeable employees. Reasonable and affordable prices. I highly recommend Klaben Ford! More

by ms_smo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! We appreciate your recommendation of our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 24, 2021

Tyler in the service dept. got my car in right away even Tyler in the service dept. got my car in right away even with a very busy schedule. He took care of a rental car when parts were not readily availabl More

by daekisner
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
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