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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,331 Reviews

5,331 Reviews of Klaben Ford Lincoln - Service Center

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October 21, 2021

Excellent service but keeping customers more informed would be helpful. Great facilities and knowledgeable personal service. More

by robtdupont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett, Tyler Schultz
Oct 22, 2021 -

Klaben Ford Lincoln responded

Hello, We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

October 20, 2021

Outstanding service from Mario Palomba! I appreciate his communication and professionalism. He is a great asset to your company. More

by KEN.BARCLAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Oct 22, 2021 -

Klaben Ford Lincoln responded

Hi Ken, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 20, 2021

I have been happy with the service at Klabens, and Kim who works in the service dept. has been great. The Sales team has also been so easy and friendly to help me out. Thank You, Marge More

by MARGE05B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 19, 2021

As soon as I drove into the service bay, I was blown away by the knowledge presented to me by Mike as he showed me features on the cars computer! He went on explaining other features of the car. More

by tmszabaga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
Oct 22, 2021 -

Klaben Ford Lincoln responded

Hi, thank you so much for your positive comments about Klaben Ford! We hope to be of service to you again. Take care!

October 15, 2021

Really nice people. Makes you feel at home. Explain problems so you could understand them. More

by abneywalker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Oct 18, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

Oct 18, 2021 -

abneywalker responded

Thanks

October 14, 2021

Excellent service and Ali was great. I was 15 minutes late, they were behind due to some staffing that day (dental emergency) but they were upfront and told me. All great I will be back!! More

by Joepah1027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, Alisea Kight
Oct 18, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We look forward to your next visit! Take care!

October 13, 2021

Alisea was quick, easy and painless to deal with. She was very kind and easy going More

by Dmontoney129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
Oct 18, 2021 -

Klaben Ford Lincoln responded

Hello, We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

October 13, 2021

Alisea was incredibly helpful and polite. She was very knowledgeable and best of all made sure I had a ride back to the dealership when the car was ready. More

by zachoberdoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
Oct 18, 2021 -

Klaben Ford Lincoln responded

Hello, Alisea is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

October 12, 2021

As always the service at Quick Lane was exceptional. Thank you to Pat and team for a job well done! More

by Bstahl875
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Oct 14, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

October 11, 2021

Mario is very easy to work with, takes care of all needed repairs. Car came back clean, no issues. More

by john@bearingtrans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Oct 14, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy you found Mario to be so supportive during your experience here at Klaben Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

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