Klaben Ford Lincoln - Service Center

Total professionals Arrived at Service Dep’t for 9am Saturday appt, which was moved back at Klaben’s request from 8:10 due to scheduling conflict. Since we were able to Arrived at Service Dep’t for 9am Saturday appt, which was moved back at Klaben’s request from 8:10 due to scheduling conflict. Since we were able to accommodate the change in schedule Klaben offered to pick up tab for oil change/tire rotate. Unexpected but totally appreciated! They called us the day before to ask so it was no big deal. I was greeted quickly by Mike Brandvold who asked if there was anything else to look at besides the scheduled work. My wife noticed what appeared to be unusual wind noise coming from inside car while traveling at highway speeds. After the oil change which was done quickly Mike sent an associate and me on the road to attempt to pinpoint the source without much success. We were out for probably 30 minutes. Steve (I believe) was very patient and helpful although we will need to come back so my wife can better explain the sound. I interacted with maybe 4 different associates and all genuinely very friendly. Way to go Klaben. More

you fixed it I asked you to fix my car and you fixed it. There's not much more to say other than Kim was great and nobody wants to spend money on car repairs but i I asked you to fix my car and you fixed it. There's not much more to say other than Kim was great and nobody wants to spend money on car repairs but if you do at least you treat people with respect. The last thing I need is to create another password. WHY? More

Outstanding and personable service and support The entire team at Klaben are terrific! Very personable, professional, and strive for 100% customer service and satisfaction. Rich Klaben personally The entire team at Klaben are terrific! Very personable, professional, and strive for 100% customer service and satisfaction. Rich Klaben personally meets with customers and provided personable 1:1 service. Highly recommend the team at Klaben! More

Cootie Kim and the whole service staff work together to make every visit a great experience. They keep you updated on status of vehicle without you having Kim and the whole service staff work together to make every visit a great experience. They keep you updated on status of vehicle without you having to call them. Work completed when promised and they came and picked me up when I couldn't get a ride. More

REPLACED FUEL FILTERS ON MY F-450 6.7 LITER DIESEL DUALLY. THE FORD DEALERSHIP THAT I PURCHASED MY TRUCK FROM , IN AN ADJACENT COUNTY, WAS UNABLE TO SCHEDULE MY REPAIR , DUE TO DIESEL MECHANICS BEING ON VACAT THE FORD DEALERSHIP THAT I PURCHASED MY TRUCK FROM , IN AN ADJACENT COUNTY, WAS UNABLE TO SCHEDULE MY REPAIR , DUE TO DIESEL MECHANICS BEING ON VACATION. MY CREW WAS PUTTING A NEW METAL RO0F ON A HOME TWO BLOCKS AWAY FROM THE DEALERSHIP. TYLER AND HIS CREW WENT ABOVE AND BEYOND THE CALL OF DUTY. THE CREW FIRST TOPPED OFF AND CHECKED ALL THE FLUIDS PRIOR TO THE TRUCK GOING TO THE SHOP IN THE " QUICK LANE " WHICH MOST DEALERSHIPS DON'T EVEN HAVE. "PRICELESS". TYLER STATED THAT THEY WERE VERY BUSY AND HAD MANY CLIENTS TO SATISFY, BUT STILL GOT ME IN VERY QUICKLY. EVERYONE I DEALT WITH FROM START TO END WERE ALL VERY PROFESSIONAL, COURTEOUS, PLEASANT, AND ON TIME. 5 GOLD STARS. I HAD NEVER BEEN TO ANY DEALERSHIP GOVERNED LIKE THIS ONE. THE OWNERS, EMPLOYEES, STAFF, ETC. ALL GET A BIG THUMBS UP AND AN ATTA BOY FROM ME !!!!!!! More

Great Service Klaben did a great job on the repair of our Explorer. We can't even tell that it was in a small accident. They were very friendly and easy to work wit Klaben did a great job on the repair of our Explorer. We can't even tell that it was in a small accident. They were very friendly and easy to work with. We will take any future repairs to them for sure! More

Made the appointment online First time making my appointment online. No issues and was in and out within an hour for the works! 3rd Car with Mona as my service rep. wouldn't c First time making my appointment online. No issues and was in and out within an hour for the works! 3rd Car with Mona as my service rep. wouldn't change reps for the world. More

2016 Ford Explorer Went in for routine maintenance and developed a major problem, diagnosed and repaired in record time! Appreciated the staff in getting me back on the Went in for routine maintenance and developed a major problem, diagnosed and repaired in record time! Appreciated the staff in getting me back on the road! More

2016 Ford Fusion Friendly, noledgeable,consistent. We went in for a service call. The all was scheduled at our convenience on a Saturday which we appreciated very muc Friendly, noledgeable,consistent. We went in for a service call. The all was scheduled at our convenience on a Saturday which we appreciated very much. More