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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,498 Reviews

5,498 Reviews of Klaben Ford Lincoln - Service Center

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March 24, 2019

Friendly, Proffessional, and Efficient The service agent,Carly was adept at getting needed information upon my arrival for service and attending to my vehicle. She was filling in for Mona w More

by dee.kayuha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2019

Oil change with damage I noticed my driver seat was all tore up on the left side. It’s a leather seat and it has a bunch of small cuts in it now like a piece of equipment r More

by LESLIEBEAN429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carli Ramage
Mar 23, 2019 -

Klaben Ford Lincoln responded

Thank you for completing the survey and for taking time out of your day to speak with me. I appreciate the positive scores you gave us and also the feedback regarding the seat concern. I look forward to meeting you in the near future when we resolve the seat cover issue. I apologize for any inconveniences we may have caused you and appreciate the opportunity to provide a resolution. Thank you for your continued patronage of Klaben Ford Lincoln. Carl Bujorian Service Manager Klaben Ford Lincoln, Inc. cbujorian@klaben.com

March 23, 2019

Excellence Courteous crew treats you like family, very professional and do very good work. They go above and beyond to make sure your experience with Klaben Ford More

by jc4life2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
March 23, 2019

Mike was awesome! Mike made sure I was taken care of. He was willing to take the time to help me jump through many loops to get my car done for free. This is the best p More

by pethtelje
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2019

Excellent The staff is always personable, friendly and explains what work needs to be done or was done! Would recommend for service. Thank you Quick Lane More

by tweeterbug5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
March 22, 2019

Another Great Experience Another great experience, my technician was very thorough and explained all repairs necessary. He performed repairs efficiently and at a great price! More

by mpalomb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cozad, Brandon Pritchett, Carli Ramage, Mario Palomba
March 18, 2019

Lack of Care I really enjoy taking my car for service at ford service, but, the last few times I have come in, I bring my car early in the morning, and then give t More

by Becca.wetzel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carli Ramage
Mar 29, 2019 -

Klaben Ford Lincoln responded

Thank you completing the survey and for providing your valued feedback about your recent service visit. I’m very sorry that we did not meet the completion promise time, and also didn’t communicate with you earlier in the day. Communication is something we strive to perfect every day as a team and we fell short. I enjoyed meeting and speaking with you and appreciate the opportunity you gave us to make right on all of your concerns. I sincerely hope we've restored your confidence in us and demonstrated our commitment to regain your complete satisfaction. The kind words and positive remarks you shared during my follow-up phone call yesterday were shared with our team. One of the service advisors said “that’s what it’s all about”, and it truly is. We are dedicated to ensuring our customers are absolutely and completely content with every aspect of their visit with us. Your satisfaction is the fuel that keeps us pushing forward, striving for perfection. The entire Klaben team thanks you and as always remains at your service. Sean Bradford - Service Manager - sbradford@klaben.com

March 18, 2019

Class Act Roscoe never fails when it comes to customer service. He is willing to go the extra mile to keep his customers satisfied! He is always upbeat and v More

by Cathy2K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2019

Great service at Klaben Ford Service I have been getting my cars serviced at Klaben Ford for many years. I always get great service and everyone is always very friendly. I highly recommen More

by klmurphey5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2019

Service always perfect Needed the works package took to Mike Brandvold got in got out everything good. As always Klaben ford is the place for service they have the best tech More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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