Klaben Ford Lincoln - Service Center

Good experience Drop off and check in were quick and efficient. Waiting area clean and comfortable. A bit slow I think for oil change and tire rotation, but was not Drop off and check in were quick and efficient. Waiting area clean and comfortable. A bit slow I think for oil change and tire rotation, but was not in a hurry. More

Great people Klaben did an amazing job on taking care of me while I waited for my truck to be serviced. Every one was nice and friendly. Klaben did an amazing job on taking care of me while I waited for my truck to be serviced. Every one was nice and friendly. More

Great! I ordered a new 2019 Edge ST from Aurora Ford on Aug 31, 2018, I was somewhat disappointed I couldn't get the interior the way I wanted it because of I ordered a new 2019 Edge ST from Aurora Ford on Aug 31, 2018, I was somewhat disappointed I couldn't get the interior the way I wanted it because of the method by which one interior is all that available for that model. The build date was Nov 8, 2018, I was promised the car by the end of November, when I called December 10, 2018 and inquired where the cas was? They couldn't find it! I canceled the order! I went to Klaben in Kent where I had bought 4 previous vehicles over the years, Taurus and Windstar's and took another path with a 2019 Nautilus. Pretty much the same model as the edge. but with more options, and I could customize the interior the way I wanted it from the start and they were able to locate one and have me behind the wheel in less than a week. Tyler Kline did a great job and kept in touch every step of the way and Denise Alcorn got me setup and through the paperwork. The whole experience was GREAT compared to some of the past car buying deal and dealers I have dealt with... More

Very Friendly and Curteous Branden, who sold my vehicle to me, actually set-up my service appointment for me. Carli was very considerate and helpful in getting my service visit Branden, who sold my vehicle to me, actually set-up my service appointment for me. Carli was very considerate and helpful in getting my service visit resolved. Klaben Ford Kent is an excellent dealership. More

AWESOME Mona makes it easy ! All the ducks are in a row and the car is fixed ! I would never go to any other dealership or service advisor ! Mona makes it easy ! All the ducks are in a row and the car is fixed ! I would never go to any other dealership or service advisor ! More

Still in disbelief Klaben has been my go-to dealership for probably the last 20 years for all my leasing needs. The staff at each location has always been curtious and h Klaben has been my go-to dealership for probably the last 20 years for all my leasing needs. The staff at each location has always been curtious and helpful. Recently, I took my second-hand car in for 2 recall items, "the works" and an estimate on fixing the windshield washer unit. I was in disbelief when I was charged an hour of labor for an estimate on the windshield washer unit. What happened that Klaben found it necessary to start gouging customers when providing an estimate? UPDATE****Happy to say a Klaben representative reached out to me and graciously offered to make things right and I truly appreciated that. This is exactly the type of dealership everyone should want to deal with.....one that listens when there is a problem. Thank you Klaben Ford Lincoln!! More

Intermittent problems are the worse to solve . Klaben persisted and Ford dropped the ball. Parts took 2 months to come, Klabens service manager to get involved on several o are the worse to solve . Klaben persisted and Ford dropped the ball. Parts took 2 months to come, Klabens service manager to get involved on several occasions to get the parts. More

Reliable They always tell you what they find when doing inspections, they do the work they say they will do. Are there places with better pricing, yes, but the They always tell you what they find when doing inspections, they do the work they say they will do. Are there places with better pricing, yes, but they discuss the issues honestly and are easy to talk to. More

Very nice service They are really professional with wonderful service, I got my car fixed finally after trying everywhere. Besides, I love their chocolate chip cookies They are really professional with wonderful service, I got my car fixed finally after trying everywhere. Besides, I love their chocolate chip cookies in the service center. More

Recall sensor door Brought my car in for a recall. Also had issues with the driver side sensor, and door issues. Recall issue completed. Well return for others. Brought my car in for a recall. Also had issues with the driver side sensor, and door issues. Recall issue completed. Well return for others. More