Back

Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,335 Reviews

5,335 Reviews of Klaben Ford Lincoln - Service Center

Sort by
October 09, 2017

Klaben Ford always does my matinence work I think the always Klaben Ford always treats me right been doing mywork for 10 years and I have had no complaints Mona Crooks get me a appointment when I ask for it and More

by RWORKENAOUR
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks I am sory but cant remember the other names
October 09, 2017

repair problem Your service advisor, Mona Crooks, is the best. She took care of my car in a most efficient way. Klaben picked up my car from my home, left me a ren More

by Tommy's mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
October 08, 2017

Satisfies customer happy with quality work! My 2016 Honda Civic had Front bumper damage along with a number of door dings. I took the car to Steve who was very friendly and knowledge about the More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
October 08, 2017

Always a pleasurable experience All personal are very professional, friendly and service minded. The waiting lounge is comfortable, and the available coffee & goodies is much appreci More

by LENASAMUELSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny King
October 05, 2017

Excellent service as always! I receive excellent service every time I go to the service department. I didn't have an appointment this time, but they fit me in because I needed a More

by Bierdie77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
October 05, 2017

excellent Cust svc was excellent. Mona very helpful and professional. Work was completed promptly and correctly. Was able to get my vehicle in and out promptly. More

by LLINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2017

Efficient and Hassle Free I love my service rep Mona, She's always been personable, helpful and efficient. Also was very impressed with individual who helped me sign out. U More

by rumply
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2017

Repair of door locks The car was in again to repair a problem caused by one of your mechanics dealing with the Ford safety recall.. The auto door lock did not work after More

by Tommy's mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2017 -

Klaben Ford Lincoln responded

Hello and thank you for taking the time to review us and provide your feedback regarding your experience in our service department. I must tell you that reading your comments makes me cringe because of the multiple ways we failed you during your visit. It is embarrassing that we failed you this badly and I make no excuses for it. Just know that I sincerely apologize for your experience and rest assured that our team understands how badly your experience transpired. Your comments have been and will continue to be shared with our team members as we hope to prevent something like this from happening to you or anyone else in the future. I also want to thank you for taking the time to speak with Mona Crooks today on the phone and I hope that the resolution that the two of you agreed upon is more than satisfactory. If there is anything that I or anyone else at the Klaben organization can do for you, please let me know. Again, I thank you for your feedback, I apologize for your experience and just know that although we do not always get it right, we will always work to make things right and we do value you and your business. Thank you. Mike VanHoose, Fixed Operations Director, 330-593-6789.

October 04, 2017

Satisfied first time customer I had to take my car in for recalled work. Kim was the service representative and she was very helpful, knowledgeable and professional. Work was done More

by REXROBERTS55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2017

Excellent service . Keeping me updated the whole time that my car was in the shop. I can't express it enough excellent service and I would purchase another car from the More

by Mlitsinger99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
428
...