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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,376 Reviews

5,376 Reviews of Klaben Ford Lincoln - Service Center

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October 28, 2024

Came in for my appointment. Everything was done beyond satisfaction in a timely manner. Very comfortable Waiting area. More

by leporedc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2024

They are always trying to accommodate my schedule to get work done at my home to save me the 50 minute drive one way. More

by PMMYSU2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2024

Brandon was kind,knowledgeable and explained things well. Thank you for the great customer service! More

by lilpaula424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2024

Derek Tenney was very professional and friendly and made me feel welcome. He listened to my concerns and addressed them effectively. More

by JLPolles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2024

i have taken my 2013 mustang to Klaben since it was delivered from the factory in 2012. Mona has been my service advisor for the last 12 years; my car is always well maintained, and the work gets done More

by Summerknights95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2024

Joe has taken care of me, I trust him to always be honest with me! More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2024

Mike is fantastic. He genuinely educates me on recommendations for my Lincoln and is always welcoming and friendly. I am and will continue to purchase through Klaben be More

by BETSYKUBEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Anthony Thurman was polite, professional, and thorough. My service call, including a recall repair, was handled promptly and within the estimated timeframe that I was given. All in all a very good experi More

by gtgardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Appreciate Anthony Thurman. Was very helpful resolving my issues. The waiting area was very nice. More

by dcincurak1038
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Everyone was very professional, accommodating and flexible to my needs. I will continue to use the mobile service. More

by gene.whaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Wolf
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