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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,368 Reviews

5,368 Reviews of Klaben Ford Lincoln - Service Center

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January 22, 2024

Acceptional service when Kim is handling your service. I feel like I have won the golden ticket being matched up with her. Thank you for your knowledge that you work in with our services. Parts ahead of t More

by Luvandhap68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2024

I’ve been going to this dealership since 2018. They’ve made my car experience convenient and affordable. Shelby is great and always patient and helpful with explaining to me what work my car needs More

by DCarano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
January 22, 2024

Mike was very informative and pleasant to work with. Although my car was there for over a day the issue still was not corrected. Now I will have to take the car back, and be without transportation agai More

by teseelye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
Jan 23, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your feedback on your recent experience. We ask for this through several venues because customer input is very important to the entire Klaben Team. We value honest and candid comments that tell us how we are doing when it comes to meeting and exceeding the expectations of our customers. Based on your comments we failed you on a couple levels and let you down in the process, no excuses. I enjoyed speaking with you, appreciate your positive comments, and for the additional insight given. Your allowing us to make a situation we clearly created means a great deal to us and the take-aways in the process have been shared with our entire team. We appreciate the business, but more important to us are the relationships we gain and maintain based on trust and confidence. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

January 22, 2024

I can not say what a huge help it is to have Chip pick up and deliver my MKC for service. I feel confident with Joe and the service dept. that my work was completed and at a fair price. Thanks for keeping me More

by debloughborough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chip
January 21, 2024

Klaben’s technician did an excellent job troubleshooting issues with my F-150 and great communication by Anthony in the service department. More

by Cschenk14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2024

I trust no one more than Mona Crooks and Klaben Ford to take care of my needs for my 2008 Ford Explorer and they do it in a timely manner. Mona is one of the sweetest, wonderful people that knows her busin More

by lisaneidert22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Fairchild
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
January 20, 2024

I was very pleased with the service I received. Joe French was very professional, friendly, and effectively communicated all steps with the servicing of my vehicle. I appreciated the way I was tr More

by V Sullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2024

Exceeded my expectations again! Drop off and pick up was a breeze. Everything completed as promised. And my vehicle is always cleaner than when I dropped it off. Thanks Mona! More

by AOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2024

Justin Russell is awesome. He is always so helpful and explains everything being done! Would definitely recommend him and Quick Lane in Kent!! More

by Melrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Russell
January 18, 2024

I was astonished to learn that Klaben in Kent has a Mobile Service to make repairs at your home. Their Mobile Technician, Michael Albritton, was prompt, friendly, and did a great job handling the recal More

by OhioCathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Albritton
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