Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,731 Reviews
Call Service Center (330) 673-3139

4,731 Reviews of Klaben Ford Lincoln - Service Center

Sort by
December 06, 2022

Excellent job. They picked up my car and provided a loaner. They were done in a very quick time and dropped off my car. More

by dbaumgardn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
December 05, 2022

It's always an amazing experience walking into Klaben. Whether it be for sales or service, they always go above and beyond! More

by tanyamiller50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
December 04, 2022

Not happy how you handle brake caliper repair. replace washer on caliper. 13 .00 and charge 157.00 figure out what is wrong.. More

by BKETO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback with us. It means a great deal to us and is shared with our entire team. We reflect on its content for important takeaways in what we are doing well as well as areas needing improved on or addressed. Based on your comments we let you down in providing the level of service you deserve and failed in ensuring you were completely satisfied. No excuses. I apologize for leaving you feeling overcharged and the services performed were without value or benefits. Might I have just a few more minutes of your time at your convenience to gain additional insight? My personal contact information is below. It is my responsibility to take this and use it to address internally through coaching and counselling with our team. It is important to us that we have the opportunity to restore your confidence in us and make right a situation we clearly created. Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford - (216)337-1005 -sbradford@klaben.com

Dec 06, 2022 -

BKETO1 responded

I have been a value customer for 38 yrs.. I can understand if it was brake lining bad caliper but it was a washer.And I saw where it was leaking at the bolt which threads into the caliper.just thought I was kind of steep price for just a washer and 13.00 for a washer.. that’s like a 10 min fix.. I know you charge labor fees but that is a little much I think..

Dec 06, 2022 -

Klaben Ford Lincoln responded

Your loyalty over the years is definitely respected and appreciated. We appreciate the business but more important to us are the relationships we have the opportunity to gain an maintain based on trust and confidence. We clearly left you in a position to question the value and benefits received during you recent visit. After reading your comments again and putting myself in your shoes it is evident we did not do well explaining the procedure used in repairing your brake concern. I was unable to reach you by phone, text, or email and look forward to the opportunity to speak with you at your convenience, gain additional insight, and resolve your concern. Thank you again for your honest and candid feedback. I look forward to speaking with you soon. I and the entire Klaben team remain at your service. Sean Bradford - (216)337-1005 - sbradford@klaben.com

Dec 12, 2022 -

Klaben Ford Lincoln responded

Thank for reaching out to my cell and allowing for a few more minutes of your time to be spent bringing clarity to the situation. It was an excellent experience for me as I reflected on your additional insight and clearly realized where we had let you down in thoroughly explaining what we were charging you for. This is one of the most important steps in our process when presenting estimates in making sure we are letting our guests know the value and the benefits of their investment. It was a great pleasure to meet you in person, have the opportunity to shake your hand, and personally thank you for your feedback and candid comments. We appreciate the opportunity you gave us to fully restore your confidence in us. Thank you again. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

Helpful
December 01, 2022

Excellent service, reasonable price and great people that really care! I will continue to use Klaben Ford More

by JoeH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
December 01, 2022

i still like Mona but imssed my apointion? thank you for bring king too old man! More

by regisu80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
November 30, 2022

Excellent service, reasonable price and great people that really care! I will continue to use Klaben service to care for my Ford Edge as long as I own it! More

by dmerleno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of the people that I interacted with were kind, courteous and helpful!
Report | Print
Helpful
November 29, 2022

I always receive the best service. If I ever have a question or concern, they listen to me and take care of it, putting me back on the road fast. More

by Paula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sigmund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
November 26, 2022

They are always great to work with, everyone is very helpful especially Kim. She's the best! More

by Dianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
November 25, 2022

Good dealership good customer service good people to talk about your problem and resolve the problem More

by OSCARF10137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
November 23, 2022

This dealership was a wonderful experience buying my car! !! The first service I had done at a dealership close to me but I didn’t feel like I was important to them at all!!! So for my next service I knew I w More

by jackie-wilson2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
1
...
94
95
96
...
474