Back

Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,335 Reviews

5,335 Reviews of Klaben Ford Lincoln - Service Center

Sort by
November 24, 2023

Wow, I thought it was awesome that they came to my house to do my oil change tire rotation Dylan was a very nice gentleman. Can’t believe he was out there in that rain and wind but thank you. More

by brneyes0912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Meacham, Michael Albritton
November 24, 2023

Very polite and attentive to my needs. Listens and makes sure they understand all the problems having with your vehicle. Joe French is my person of contact with Klaben. I highly recomm More

by RAR4228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2023

Well back from Florida for the holidays needed an oil change. Also parts department help with new wheels for my truck those guys worked their butts off finding everything. Told Mike that I wanted Eric Ch More

by Firegav66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Conrad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Chapman
November 22, 2023

So thankful for Mike Brandvold in the service center who went above and beyond to process the warranty claim for my expedition. He handled the very challenging process very professionally and stayed persist More

by Judge Brown
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
November 21, 2023

Michael was very timely, kind, and went above and beyond. Very pleased with the mobile service. More

by ANeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Albritton
November 21, 2023

Great everyone was very helpful from the beginning in service to the work done in the back More

by CPTSDANNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Wiley
November 20, 2023

The service department at Klaben Ford is great. Kim Wolfram always helps me out and gets done what I need done. She explains all the service and check ups well. I would highly recommend the service More

by bnelson73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2023

Service was excellent as always! I would recommend Klaben Ford to anyone needing they car serviced. More

by MFORKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2023

Justin went out of his way to make a not so great situation, not so bad. Thanks Justin. I appreciate you keeping me updated on the status of my car. I’ve been coming to this quick lube since I purcha More

by Kellie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Russell
Nov 18, 2023 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your recent experience at Quick Lane. Your high marks and kind words are very much appreciated. Please know that we pay close attention to all feedback and comments received. We reflect on the positive feedback as well as the areas where we failed to deliver the level of service you expect and deserve. We then incorporate our learnings into coaching, counselling, celebrating, training and even process improvements. I apologize for the length of time and related inconveniece associated with your recent visit. Although unforseen challenges may arise, we always maintain empathy and respect for you, the customer. We appreciate your patience, understanding, continued patronage and especially the confidence you have placed in Quick Lane. I and the entire team remain at your service. Jeremy Webster, Service Manager, Quick Lane of Kent.

November 17, 2023

Friendly, honest, helpful people and Shelby showed me excellent customer service. Repairs completed correctly first time and on time. More

by ROsborne68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
...
96
...