Koons White Marsh Chevrolet
White Marsh, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I dropped my vehicle off the end of the previous business day, for a 7am appointment the following day. They were able to get most of the work done that evening, so my vehicle was ready nearly first thing th day, for a 7am appointment the following day. They were able to get most of the work done that evening, so my vehicle was ready nearly first thing the next morning. Online payments are easy and make for a smoother and faster pick up More
this the second auto over the years i bought a chevy fron koons and i will always continue as long as im treated well fron koons and i will always continue as long as im treated well More
We purchased a used 2023 BMW X1 from Koons White Marsh on September 14, 2026. Unfortunately, what should have been an exciting purchase has turned into an extremely disappointing experience. Almost immedi September 14, 2026. Unfortunately, what should have been an exciting purchase has turned into an extremely disappointing experience. Almost immediately after leaving the dealership, we noticed significant steering-wheel vibration at highway speeds. We subsequently had the vehicle evaluated by an independent tire specialist and discovered multiple concerning tire issues, including multiple previously repaired/patched tires, directional front tires mounted incorrectly, abnormal tire wear, and a rear passenger tire with significant cupping and inside wear. We ultimately had to spend approximately $1,500 addressing the problems shortly after purchasing the vehicle. We documented the condition with photographs, video, invoices and the independent shop's findings, and we still have the cupped rear passenger tire in our possession. What makes this even more concerning is that we have since confirmed through Maryland's inspection information that this vehicle passed its Maryland safety inspection at Koons on July 15, 2026, approximately two months before it was sold to us. We also reviewed the paperwork provided to us at the time of sale and have been unable to locate the completed Maryland inspection documentation, and we have concerns regarding the completeness of the signed purchase documents we were provided. Perhaps the most disappointing part has been the response after the sale. We contacted the dealership about these issues and subsequently submitted a detailed formal complaint to Koons corporate, including supporting documentation. As of the time I am posting this review, we have not received even an acknowledgment of that formal complaint. We gave Koons an opportunity to address this privately and reasonably. We are still willing to hear their proposed resolution, and I will update this review if Koons responds or resolves the matter. Based on our experience to date, anyone considering purchasing a used vehicle here should carefully review the vehicle, its tires, inspection history, and all paperwork before completing the purchase. More
My oil change took almost 3 hours which seems excessive. However the service manager was very nice However the service manager was very nice More
The service center was great! The entire staff was kind, professional and the service was super fast. The entire staff was kind, professional and the service was super fast. More
because they was good and polite, I had no problem and I like their service like their service More
Qamar was constantly in touch with me to make sure everything went smoothly from my concerns of buying the car all the way through to my financing of the car. Was a pleasure to have him as a sales rep everything went smoothly from my concerns of buying the car all the way through to my financing of the car. Was a pleasure to have him as a sales rep and to buy from the Koons dealership. More
I found a truck online that caught my eye ! Went to the dealership to check it out. Sales guy was extremely pleasant and knowledgeable. Told me to take it for a test ride and give him my th Went to the dealership to check it out. Sales guy was extremely pleasant and knowledgeable. Told me to take it for a test ride and give him my thoughts. We sat down ran the numbers and they worked perfectly. No pressure buying the truck. Very transparent about everything. Went into finance and smooth transaction. Explained all warranty’s but not pushing anything. Over all experience was great. I would recommend these guys. I appreciate them not pushing anything on us. A+ More
We recently purchased a truck from this dealership, and I want to give a genuine shout‑out to Kelvin, Carri, and Andrew for making the entire experience smooth and respectful. They were consistently responsi want to give a genuine shout‑out to Kelvin, Carri, and Andrew for making the entire experience smooth and respectful. They were consistently responsive, professional, and patient — even when I pushed hard on pricing. We ultimately came to an agreement, and they handled everything with courtesy and a great attitude. Kelvin deserves an extra mention. He is the complete opposite of the stereotypical salesman — personable, easy to talk to, and genuinely enjoyable to work with. If we lived closer, he’s someone we’d happily meet for dinner. They were also thoughtful about the distance we had to travel, especially after we initially believed delivery might be an option. Their communication and consideration throughout the process made everything much easier. Just to be clear, this isn’t a sponsored review — and there are two small things worth noting for accuracy. The follow‑up emails list a $500 processing fee, but the actual fee is $800, so that misprint should be corrected. And as of September 2025, delivery is not an option, even though it initially appeared to be. Overall, a warm, professional team and a very positive buying experience. We wouldn’t hesitate to do business with them again. More







