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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,914 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,914 reviews

August 27, 2024

Good costumer service every body so nice Ashley a special costumer the experience loved thanks you so much More

by aolalberto.zapata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
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Aug 28, 2024 -

Lakeland Volkswagen responded

Thank you, Aolalberto! We're glad you had a great experience with our team, especially Ashley. We appreciate your kind words!

August 26, 2024

I love this dealership! They take care of the clients and are professional and do good work! Comfy sears while waiting, too! More

by LRIDDLE80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Diveley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
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Aug 27, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We’re thrilled to hear that you love our dealership and appreciate our professionalism and comfortable waiting area. We look forward to serving you again at Lakeland Volkswagen!

August 26, 2024

Hunter was nice, informative, and listened to our needs. However, I texted him once he got our business about a feature on the car and have yet to hear back from him. More

by aaireal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charles Draper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Jackson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback. We’re glad Hunter was nice, informative, and attentive to your needs. We apologize for the delay in responding to your follow-up text and will ensure this is addressed. We appreciate your input and hope to assist you better in the future at Lakeland Volkswagen

August 25, 2024

I have always had great service from Lakeland Volkswagen. Every rep I have had contact with were great! Courteous and helpful. I have to give kudos to the following people: Hiram in Sales, Katlyn Ashley and More

by pjmedina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley in Service department, Matthew Lindberg
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Aug 26, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your continued support! We’re thrilled to hear that Hiram, Katlyn, Ashley, Matt, and Larry have provided you with great service. We look forward to seeing you again at Lakeland Volkswagen!

August 25, 2024

Great cafe area to wait in. I love the video they send with the recommendations. Katelyn was great a checking in. More

by tishatalbot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We’re glad you enjoyed the café area and video recommendations. Katelyn will appreciate your kind words. We look forward to serving you again at Lakeland Volkswagen!

August 24, 2024

Dealership was good. Not a knock my socks off, but good. Little crowded when you walk in, with the way the desks are situated in the service area. Also compared to other More

by Camclean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
Report | Print
Aug 26, 2024 -

Lakeland Volkswagen responded

HI, Thank you for your feedback. We appreciate your observations about the service area and pricing. We’re always looking to improve and will take your comments into account. We hope to provide a better experience on your next visit to Lakeland Volkswagen.

August 23, 2024

Hiram is always professional, knowledgeable and friendly. He is always available to answer questions and give support. More

by MCCLEARYFL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for the great feedback! We’re pleased to hear that Hiram’s professionalism, knowledge, and friendliness consistently make a positive impact. We appreciate your support and look forward to assisting you again at Lakeland Volkswagen!

August 22, 2024

Katlyn was very helpful and friendly. She explained in detail the additional services recommended by the dealership and very respectful of my service choices. More

by mcorderostahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Aug 23, 2024 -

Lakeland Volkswagen responded

Thank you for your wonderful feedback! We're so glad to hear that Katlyn provided helpful and respectful service. We strive to ensure our customers feel well-informed and valued. If you have any more questions or need further assistance, don’t hesitate to reach out. Thanks again for your kind words!

August 22, 2024

Maintenance —when you pay for oil change most dealers include tire rotation in pricing-plus your maintenance agreement @ purchase is 24 months every 10,000 miles. This is to long even for full synthetic— More

by sjuniorboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Aug 23, 2024 -

Lakeland Volkswagen responded

Thank you for sharing your feedback. We apologize that your experience with our maintenance plan didn't meet your expectations. We understand your concerns about the oil change intervals and the value of the maintenance agreement. If you'd like to discuss this further or explore other options that might better suit your needs, please feel free to reach out to Jared Diveley at jared@lakelandvw.com. We're here to help and want to ensure you're satisfied with your experience.

August 21, 2024

The staff is always professional. Everything is explained so that you understand what's going on. More

by fedow00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
Report | Print
Aug 22, 2024 -

Lakeland Volkswagen responded

Thank you for your kind feedback! We’re glad to hear that our staff’s professionalism and clear explanations have made your experience positive. Your understanding is important to us, and we’re here to assist you anytime you need. Have a great day!

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