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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,998 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,998 reviews

January 31, 2021

Service is always great and quick. My concierge, Jose always keeps me updated on the status of my vehicle. He takes pride in his job More

by Tshaun01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Pembroke Pines responded

We're so grateful to have you as a loyal customer! It's wonderful to hear that Jose always takes such good care of you and your vehicle. Thank you for trusting Lexus of Pembroke Pines with all your service needs!

January 30, 2021

Hardest working dealership in South Florida willing to go the extra mile to get you the car you want and help you maintain it in perfect working condition. More

by EARLJJJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Massa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Haynes, REINALDO ENRIQUE RIVERA RAMOS, Jon Whitney, Irv Smith
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Lexus of Pembroke Pines, and it means a lot to know that you enjoy working with us. We look forward to your next visit!

January 30, 2021

Thanks for you help with the navigation system. I really appreciate your dedication to your clients. The workers were professional and nice . I really recommend this dealers More

by Mercy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Garcell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isidro Garcia
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Mercy - It's our pleasure to assist you! Thank you so much for choosing Lexus of Pembroke Pines for your new vehicle and taking time to post a review. Safe travels and hope to see you next time!

January 30, 2021

Everything went perfect, the service advisor was perfect , kept me informed, had some great food , car wash could be a little better getting the deep spots off , (more soap and elbow grease. ) all good thou More

by Ritchie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Hi Ritchie - Thank you for taking the time to share! We are proud to have earned your business and happy to hear that you had a successful visit working with us. We appreciate your feedback and hope to see you again at Lexus of Pembroke Pines. Safe travels!

January 30, 2021

The job was completed in a timely manner without sacrificing quality of service. Sebastian kept me informed of any change and status of service while I waited💕 More

by YUQUIYU41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad you had a great experience working with our team at Lexus of Pembroke Pines, and we will be sure to let Sebastian know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

January 30, 2021

The ONLY reason I continue to put up with this dealership is because of my service advisor, John Steigel. He is amazing. Think it is unprofessional and inconsiderate that your employees walk around with th More

by G
Recommend Dealer
No
Employees Worked With
John Steigel- he is awesome
Feb 15, 2021 -

Lexus of Pembroke Pines responded

While it is great to hear that you are confident in John, the rest of your review is extremely concerning to read. Customer safety is our top priority, and it is very disappointing to hear that this was not better reflected in your time working with us. I assure you that I will share this feedback with my team, so we can work towards improving our practices. I apologize for the way you were treated during your visit and would appreciate the chance to speak with you to see if there is anything I can do to help. If you are willing to discuss this, please do not hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 30, 2021

Wait, time ridiculous I went there for simple service around noon left at 5 pm just to change the battery in my keys, and I had a tire that needed to be changed. I was told the tire protection doesn’t co More

by Mmontina98
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rodney
Feb 15, 2021 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and it certainly doesn't sound like the exceptional service we pride ourselves on here. I would be more than willing to speak with you directly about what happened and see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Jose Camara - Service Manager - (954) 443-2332

January 30, 2021

Jose Amaro, service rep, is an asset to the dealership. Taking my car in for service is less stressful because of him. He’s very professional and informative in regards to what service is needed for the ca More

by eveycotto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We are very proud to have Jose on our team and happy to hear that he went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back at Lexus of Pembroke Pines next time!

January 30, 2021

The service was good, however I requested that they take a look at the windshield wipers as I felt there was an issue with the length of one of them. They said sure. When I returned to pick up the car that More

by SNOWDENLV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2021 -

Lexus of Pembroke Pines responded

I'm so sorry for our oversight here. Customer satisfaction is important to us and we want to make sure that our concern is properly addressed. Please give me a call when you have a free moment so that I can help. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 30, 2021

Great and professional staff. Dayron Armenteros from Finance, Juan Correa Service Advisor and Veronica from the sales department are the best!!! They did an excelente and very professional job. More

by Kezia Puntriano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dayron Armenteros, Juan Correa
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Kezia - Thank you for stopping by to share this great feedback about our service and sales department! We are lucky to have you as a Lexus of Pembroke Pines customer and appreciate you stopping by to write a review. Safe travels out there!

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