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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,635 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,635 reviews

May 13, 2023

Haven’t actually purchased the car yet but it is coming in and hopes that we can make a deal. Alon has been very helpful so far More

by Leannedaly
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alon
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May 15, 2023 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines for your upcoming purchase! We're glad to hear Alon has been very helpful in your car search so far. We look forward to finding you the perfect vehicle and assisting you every step of the way!

May 13, 2023

Excellent service and care from the moment I walked in, to the point I received the keys to my RX350. More

by Eve
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Lexus of Pembroke Pines responded

Eve, we are thrilled to hear that you had an excellent experience at Lexus of Pembroke Pines from start to finish! Thank you for sharing your feedback with us and for choosing our dealership for your RX350 purchase. Safe travels in your new ride!

May 13, 2023

Juan was wonderful, however the wait was 3 hours with an appointment. My car was only getting a 5000 mile check up. Topping off fluids and rotating tires should not take so long. More

by maureenvm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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May 15, 2023 -

Lexus of Pembroke Pines responded

I am so sorry your recent service experience did not go as hoped and that the wait was longer than anticipated. Our goal is to deliver a smooth and seamless process as well as top-quality services in an efficient manner, and it's very disappointing to learn that we've let you down this time. If you are willing, I would like to discuss this with you directly and see how my team can improve. Please reach out to me at your convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 13, 2023

I want no one to loose their job tover this but plz if ever doing service to car do not bother or take me from a good place to sit in a car and figure everything out myself. Agent who took me for a More

by marcos.mia
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
lets leave it at that
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May 15, 2023 -

Lexus of Pembroke Pines responded

We're disappointed to receive this feedback, and we apologize for the experience you had at our business. This is not the level of service that we aim to provide our customers with and we appreciate your honesty. Our team is always working hard to maintain excellent customer experiences, so it concerns us that you felt let down in any way. We would love another chance to assist you, so please reach out to us at your convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

May 13, 2023

Fantastic Service, five stars all the way to the end and is still giving me tat today. This is my 4th Lexus from this dealership. More

by dturici
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Steigle
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May 15, 2023 -

Lexus of Pembroke Pines responded

We're thrilled to know that you had another fantastic experience with our team here at Lexus of Pembroke Pines, and congratulations on your fourth Lexus! Your trust and loyalty mean a lot to us, and we're delighted to know our service met your expectations once again. We look forward to seeing you back again down the road!

May 15, 2023 -

dturici responded

Thank you for acknowledging our response. We are so happy with our new Rx350 hybrid 4 wheel drive. 😊

May 13, 2023

Very satisfied with Mr. Lantigua's services, he was very helpful although I had a different experience with the manager Mr Luis, he mistreated me and I almost left the premi More

by AMCKI56843
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Llorens
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Lexus of Pembroke Pines responded

We apologize for any negative experience you may have had with us. Our goal is to create a professional and friendly environment for all of our guests. It's disappointing to see that your interaction with one of our managers fell short of that expectation. Please give us a call so we can learn more about what transpired and see how best to assist you moving forward. Thank you for sharing your feedback with us. I look forward to hearing from you. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

May 13, 2023

Patrick is very professional and gave excellent throughout the whole care buying process. I would recommend to anyone buying a car!! More

by paul.r.adelson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Lexus of Pembroke Pines responded

Paul, we're so pleased to hear that Patrick provided you with excellent service during your sales experience at Lexus of Pembroke Pines. We appreciate your kind words and hope you enjoy your new vehicle for many miles to come!

May 12, 2023

Excellent service received by Mr Edgar Chaparro , thank you I am very grateful Keep up with the good job More

by Martinem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We appreciate the kind feedback about Edgar and hope to see you again at Lexus of Pembroke Pines. Safe travels!

May 12, 2023

very helpful in explaining all the new features. He was very patient with me asking questions More

by sharon170
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : the person who helps Michelle young guy was Amazing and super nice
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May 12, 2023 -

Lexus of Pembroke Pines responded

Sharon, thank you for the review! We appreciate your business and hope to see you again at Lexus of Pembroke Pines. Safe travels!

May 12, 2023

I have been patronizing Lexus of Pembroke Pines for 24 years. I have purchased four Lexus vehicles from your dealership. I have had nothing but positive experiences with your service department. Keep up t More

by fredrickshepherd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Steigle
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May 13, 2023 -

Lexus of Pembroke Pines responded

Fredrick, it's great to see your loyalty and satisfaction with Lexus of Pembroke Pines over the past 24 years! We're proud to have earned your trust and support as a customer. Thank you for sharing your kind words about our service department. We look forward to continuing to serve you in the future.

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