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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
4,003 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,003 reviews

January 17, 2022

Love the group. PJ was great. The team works together and each one takes an interest in you even if you’re working with just one or two other members. More

by MSDOBLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
Other Employees : Brian Orr, Bryan Ogg, PJ Pourjami
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Jan 17, 2022 -

Lithia Hyundai of Reno responded

We appreciate the five star rating from happy customer like you. Team work makes the dream work for us at Lithia Hyundai of Reno!

January 17, 2022

The staff is very friendly knows what they're talking about. Very patient and understanding More

by HOPE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robby Young, Antonio Muro
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Jan 18, 2022 -

Lithia Hyundai of Reno responded

Hi Hope, it's great to hear our friendly team was patient and understanding during your latest visit. Come back again soon!

January 15, 2022

Very irritated this dealer takes advantage of people by HUGE up charge on new vehicles! Rediculas they can get away with ripping off the consumer. After spending 50,000, I took my car in to get my “free” w More

by tiffany.moran
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devin Rogers
Other Employees : Cherae Cozzi
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Jan 19, 2022 -

Lithia Hyundai of Reno responded

Hi Tiffany, I’m sorry you feel as though the deal you received wasn’t made in good faith, and I apologize for your treatment in the service department. We are absolutely in uncharted territory for a Hyundai store. While Hyundai has always built and sold vehicles with a high value proposition, it’s only in the last year or so that we’ve had to add a market adjustment to keep the lights on. Due to covid related supply line issues and a chip factory burning to the ground in South Korea, we are working harder than ever with a fraction of the inventory (currently at about a 30 day supply of vehicles). When new cars that were sold at a discount a year ago are bringing $7,000 to $8,000 dollars over their original manufacturers list price, the values of used cars drives the margins of new cars up along with it. On the subject of your service visit; I’m not sure what Larry said or did in the service drive when you came in to get your car washed, but I am absolutely prepared to make it right. If I have to come pick your car up at your home or office and return it to you cleaned properly, I’m prepared to do that at your earliest convenience. I can be reached at 775-682-3352 or SRobert@Lithia.com. We are human and we make mistakes, but when we do it’s important to acknowledge the mistake, apologize, and do what we can to repair the relationship with the customer. Again, I apologize for your treatment in service and I’m sorry you feel as though you didn’t get a good deal… I hope over time we can win you back. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-980-7538

Jan 20, 2022 -

tiffany.moran responded

Really!!? Mistakes!!? There’s a difference between mistakes and plain rude! I paid $50,000 for a car!!???

January 14, 2022

Service was great! I was told they didn’t have any appointments until March but they were able to squeeze me in that same day. I really appreciated their flexibility and understanding! More

by awhitlow1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 17, 2022 -

Lithia Hyundai of Reno responded

Thanks for the great review! We are so pleased that our team was able to fit you in and get you taken care of.

January 14, 2022

Help me out with my first car building my credit with my starter car thanks to Lithia More

by shoemakerkathleen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
Other Employees : Bryan Ogg, David Diaz
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Jan 17, 2022 -

Lithia Hyundai of Reno responded

Thanks for the great review! We are so happy that we were able to assist with your starter car, and that your credit is now well on it's way!

January 13, 2022

Best service ever made my day and the service writer Tabatha was truelly amazing. I look forward to seeing you guys soon More

by bfd01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
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Jan 17, 2022 -

Lithia Hyundai of Reno responded

Wow! Thanks for the great review! We will be sure to share this feedback with Tabatha.

January 12, 2022

Very nice and willing to help you. Worked very hard to help me get car More

by KARENJ1123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Diaz
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Jan 17, 2022 -

Lithia Hyundai of Reno responded

Thanks, Karen! So happy to hear our team was able to help get you into a new car. Enjoy the road ahead!

January 11, 2022

Holly was amazing to work with, very friendly and willing to help get you a great car. More

by krisannrolsma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Osorio
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Jan 17, 2022 -

Lithia Hyundai of Reno responded

We appreciate such great feedback about Holly and will be sure to share this with her. Thank you!

January 11, 2022

Holly was amazing highly and would recommend her to anyone who is looking for buy a car. More

by tazunicorn81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazzone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Osorio
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Jan 17, 2022 -

Lithia Hyundai of Reno responded

Thanks for this awesome review of Holly! We appreciate you taking the time to share your experience with us!

January 11, 2022

Fast honest service. Never had a bad experience here. Will come again. Love them long time. More

by sungoat80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Matt Franceschini, Tabatha Culver, Gio Castro
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Jan 17, 2022 -

Lithia Hyundai of Reno responded

Thanks so much for the five-stars! We love hearing that our team is consistently able to provide you with a great experience!

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