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Lithia Hyundai of Reno

Reno, NV

4.3
4,036 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,036 reviews

November 19, 2023

This purchase was the quickest and smoothest I have ever experienced. Dan Dunham and Wes Wilson are great. More

by MISAKO57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
Nov 20, 2023 -

Lithia Hyundai of Reno responded

We're delighted to know that your car buying experience with Dan and Wes at Lithia Hyundai of Reno was smooth and quick. Thanks for the positive feedback. Stop by and visit our team again soon!

November 19, 2023

Paydon spent a lot time orientating on all cars features and made sure this 69 y/o understood how they work. More

by K10JAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Ogg, Paydon Chambers
Nov 20, 2023 -

Lithia Hyundai of Reno responded

We're so glad to know that Paydon was able to help you understand all the features of your new car at Lithia Hyundai of Reno. We always aim for our customers' satisfaction and it's great knowing we hit the mark. Should you ever need anything else, please let us know.

November 19, 2023

They are friendly and really try to make a deal. This is the second vehicle we have purchased from them. More

by TAlbarran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efren Gonzalez-Aguayo
Nov 20, 2023 -

Lithia Hyundai of Reno responded

Hello there! We're so glad to have had the opportunity to work with you again at Lithia Hyundai of Reno. Thanks for your continued support and trust in our team. We hope to serve you again in the future.

November 19, 2023

Had to drop off my car due to a recall issue. Waited easily 8 weeks from the time I called to make an appointment with the service center before I could drop off my car to address the recall issu More

by KKTANDM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
Nov 20, 2023 -

Lithia Hyundai of Reno responded

We appreciate your patience with the recall issue and we're glad to have been able to resolve it for you at Lithia Hyundai of Reno. We'll work on improving our scheduling process, thanks for bringing this to our attention. Stop by and visit our team again soon!

November 18, 2023

Javi was amazing in every possible way. We are very happy with our purchase. She’s personable, and extremely knowledgeable. We’ll definitely be coming back and referring people to her. More

by juananguiano0572
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javiera Ravest
Nov 20, 2023 -

Lithia Hyundai of Reno responded

Juan, it's great to know that Javi provided an excellent experience for you at Lithia Hyundai of Reno. We appreciate your referrals and look forward to seeing you again!

November 18, 2023

I love the service the attention although I did find there was a few rough spots in my paint More

by STETSON3339
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
Nov 20, 2023 -

Lithia Hyundai of Reno responded

Thank you for reaching out, Stetson. We are happy to see that you enjoyed the customer service provided by our team at Lithia Hyundai of Reno. Should you have any questions or concerns about the spots in your paint, please give us a call.

November 18, 2023

Very polite and professional. Thanks so much for your help. I would recommend you to a friend. More

by laurenmiller625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maegan Minetto
Nov 20, 2023 -

Lithia Hyundai of Reno responded

Hello Lauren, Thank you for the positive review. We are proud to have earned your recommendation. Should you ever need anything else in the future, please let us know.

November 17, 2023

Tony was awesome and the dream sales person, helped us when we most needed it and was an amazing person, loved that guy, and wish him the most success and give him our thanks! More

by PADONECKHARDT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg
Nov 20, 2023 -

Lithia Hyundai of Reno responded

Hello, we're delighted to know that Tony was able to assist you so well at Lithia Hyundai of Reno. We'll be sure to pass along your kind words. Stop by and visit our team again soon!

November 16, 2023

Had a great experience shopping for my new car. Had a great sales person answered every question I had got me into the vehicle I want it More

by nancypedroza123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Lithia Hyundai of Reno responded

Nancy, we're delighted to know you had a great experience at Lithia Hyundai of Reno and found the vehicle you wanted. Thanks for sharing your positive feedback!

November 14, 2023

Our salesman was assume. But the issue was with the Sales Manager, Ryan Ferris. I was told one thing and then another by him. He was also slow at relying. Really messy and he More

by JIM@HUCKLE.COM
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ryan Ferris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reed is five stars
Nov 14, 2023 -

Lithia Hyundai of Reno responded

Jim, Thank you for taking a moment from your busy day to let us know how we are doing. I'm sorry we fell short of your expectations and failed to deliver the DRS in a timely manner. Your comments will be shared with the team and we will make the necessary adjustments to avoid this issue in the future. If there are any other outstanding issues please reach out to me directly. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno SRobert@Lithia.com 775-682-3352

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