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Lithia Hyundai of Reno

Reno, NV

4.3
3,998 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,998 reviews

October 02, 2023

Messed up my car by putting the wrong engine . Then they continued to give me xx diagnostics . More

by Sandra bucio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Franceschini
Oct 19, 2023 -

Lithia Hyundai of Reno responded

Hi Sandra, I’m sorry to hear about the issues with your engine. Please give me a call below so I can investigate this further and attempt to make things right, thanks. Scott Robert Customer Relations Manager 775-682-3352 srobert@lithia.com

October 02, 2023

This is the second purchase from them and have had issues with both. Had to get the general manager involved to make it right. Seems very unprofessional More

by PGOLDING8930
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Costello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
Oct 02, 2023 -

Lithia Hyundai of Reno responded

Hello Ms. Golding, I'm sorry to hear about your recent experience with us. We always aim to be transparent and deliver a five star experience, I apologize if this wasn't the case. A quick chat with your salesperson indicates everything has been resolved, please reach out to me if there is anything still unresolved. Respectfully yours, Scott Robert Customer Relations Manager 775-682-3352 srobert@lithia.com

October 01, 2023

Terrific job as always. Professional, courteous, knowledgeable and friendly. Every time I go it is great. More

by DON.HAWKEYE.ADAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lithia Hyundai of Reno responded

We're so glad to hear that you've consistently had great experiences with us at Lithia Hyundai of Reno. We appreciate your kind words about our team and look forward to your next visit!

Oct 02, 2023 -

DON.HAWKEYE.ADAMS responded

Always great to see the team 👍

October 01, 2023

Need a car came in and out within 2 hours. Loved the service. When I need another car I will come back More

by Ivan Ruiz-Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joaquin Arevalo
Oct 01, 2023 -

Ivan Ruiz-Garcia responded

Great service got my car under 2 house

Oct 02, 2023 -

Lithia Hyundai of Reno responded

It was a pleasure to assist you, Ivan! Thanks for taking the time to share your feedback with us!

September 30, 2023

Professional and personable. Lance took the time to make sure I received everything I needed. More

by STATE1998HEALTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lithia Hyundai of Reno responded

That's wonderful to hear! Thanks for sharing your positive experience with us at Lithia Hyundai of Reno!

September 30, 2023

Me atendieron con amabilidad. Y me gusto las expresiones que me dieron recomendaré a más personas. More

by ROSQUEROCRUZ1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javiera Ravest,
Oct 02, 2023 -

Lithia Hyundai of Reno responded

Gracias por la reseña! Apreciamos su negocio aquí en Lithia Hyundai of Reno!

September 30, 2023

They are shady they will try and switch the price’s on you and don’t take there word for anything I was promised 4 new tiers and only got 2 they said they would sell me 2 more at coast witch was a lie I f More

by KMORGAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Devin Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Lithia Hyundai of Reno responded

Mr. Morgan, Thank you for your business and I'm sorry to hear you didn't feel as though we were totally transparent. I reviewed the purchase documents and the only items you added to the "due bill" were repairing a scratch on the tailgate and replacing a broken tail lens, there were zero notes related to the replacement of tires. That said, I reviewed the used vehicle inspection form and the tech only recommended replacing two tires as the other two tires were in the green. If you would like to discuss this in further detail, please feel free to contact me below, thanks. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

September 24, 2023

My experiences have always been above satisfactory. Salesmen’s Tony Roach is the best salesman I’ve ever done buisness with. More

by KRAM_58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lennox
Sep 25, 2023 -

Lithia Hyundai of Reno responded

That means a lot to us! We'll be sure to let Tony know you appreciate him. See you next time at Lithia Hyundai of Reno!

September 24, 2023

There was no pressure and Tony took a lot of time with me during my first visit and the follow up when I purchased the Palisade More

by JERRYSCHAFFER45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg
Sep 25, 2023 -

Lithia Hyundai of Reno responded

Jerry, thanks for the shout-out to Tony! We're glad you're enjoying the Palisade and hope to see you again soon!

September 22, 2023

The customer service was amazing. Javi and Devin were awesome and helped a lot with me being able to purchase my Kona. More

by HOWELLPUNK888
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javi Ravest
Sep 22, 2023 -

Lithia Hyundai of Reno responded

Congrats on your purchase! We're thrilled to hear our team made the car-buying experience helpful and we hope to see you again in the future!

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