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Lithia Hyundai of Reno

Reno, NV

4.3
3,995 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,995 reviews

July 18, 2023

Awesome service. Fast and friendly. Drove us to grab lunch and picked us back up. More

by NOBLERANCHOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jul 18, 2023 -

Lithia Hyundai of Reno responded

It's wonderful to see our friendly team provided fast and awesome service during your recent visit. We look forward to seeing you again in the future, take care!

July 17, 2023

They were helpful and treated me like a person. They answered me questions. Didn’t act like I was a bother. More

by PPUFFKATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Jul 18, 2023 -

Lithia Hyundai of Reno responded

Thank you, Kate! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Hyundai of Reno, we look forward to having you as one of our valued customers for many more years to come!

July 17, 2023

The whole Lithia staff was fantastic! Friendly, professional, and honest. Great place to buy a car! More

by john gutierrez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Reed
Jul 18, 2023 -

Lithia Hyundai of Reno responded

John, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 16, 2023

Never went to pick up set of tires to put on car. Wasted 2 1/2 hours of my time No offer of future discount More

by TAHOEBABAR
Recommend Dealer
No
Employees Worked With
Ryan
Jul 18, 2023 -

Lithia Hyundai of Reno responded

It’s unfortunate to learn that the tires needed for your vehicle were not available, and this resulted in time wasted. We understand your time is valuable, and I apologize for the inconvenience this has caused. If you wish to discuss this further, please contact me directly so I can learn more about what transpired, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

July 15, 2023

Holly was great! She was very responsive whenever I had questions, returned calls immediately & made sure we understood blue link & electrify America. I would highly More

by LYNNFELSCH
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Reed
Jul 16, 2023 -

Lithia Hyundai of Reno responded

Thank you, Lynn, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Holly, here at Lithia Hyundai of Reno.

July 15, 2023

Mgr Steve , and salesman Matt helped me get out of an Outlander I bought at mountain west auto . Thank you . Also David in finance has been helping me cancel the $4000 warranty on the Outlander. Thank y More

by KENNETHHEINTZ4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Leveille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Mathew Reed
Jul 16, 2023 -

Lithia Hyundai of Reno responded

Thank you, Kenneth, for your business and this review. We're happy to hear that Steve and David were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 14, 2023

Love Lithia Hyundai Reno, they make sure you feel good about the deal! They work for your business. More

by MICHELEEHILL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Mathew Reed, Ryan "RJ" Bush
Jul 14, 2023 -

Lithia Hyundai of Reno responded

We're glad to have you in the family, Michele! Let us know if you need anything else from Lithia Hyundai of Reno!

July 14, 2023

They are incredibly fast with helping you look at a car and make a decision on it! They are also super nice and work with you to help you get the car that you want! More

by DJUDY1018
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, David Diaz
Jul 14, 2023 -

Lithia Hyundai of Reno responded

Thanks for sharing your feedback with us! It's our pleasure to help you find the perfect car. Safe travels and take care!

July 13, 2023

Everyone was very helpful and took the time to explain everything about my new car this is the 3rd car I have bought from Hyundai. I am a lifetime customer and will always go with Hyundai More

by BKALMAN505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg, Matt Franceschini
Jul 14, 2023 -

Lithia Hyundai of Reno responded

Congrats on your recent purchase! It's always a pleasure to work with you at Lithia Hyundai of Reno, and we look forward to many more visits in the future!

Jul 14, 2023 -

BKALMAN505 responded

Thanks to the whole team

July 12, 2023

Won’t ever come back to this dealership. Lack of communication from service advisor inability to properly assess cost, constable back tracking on any information given when called out. More

by ashleybader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Jul 14, 2023 -

Lithia Hyundai of Reno responded

Hi Ashley, I’m terribly sorry about your frustrating service experience with us. We strive to be transparent throughout and keep you up to date on the status of your vehicle. Please feel free to contact me below so we can discuss this in more detail, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.comWe're sorry to hear about your experience, Ashley, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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