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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,755 Reviews

1,755 Reviews of Lithia Hyundai of Reno - Service Center

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April 14, 2024

Lance was very professional. Very satisfied. Always kept me updated with the car status daily More

by Mark Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Lithia Hyundai of Reno responded

Hi Mark! We are thrilled to learn about the excellent communication provided by Lance. We will always work hard to provide you with a top-notch dealership experience. Until next time, safe travels.

April 14, 2024

Disappointed in the dealership service department and some of the workers in the department itself. More

by Sporty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Olsen
Apr 16, 2024 -

Lithia Hyundai of Reno responded

Hello, We are saddened to see that your visit did not meet your expectations. We pride ourselves on providing excellent customer service. It is unfortunate to see that you had an experience contrary to what we are known for. If there is anything that I can do to improve your recent visit, please give me a call so that I may further assist you. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

April 13, 2024

Incredible service with knowlegible, friendly staff. Go well beyond what is expected and treat their loyal customers with a nice blend of respect and attentiveness. Always get the desired results. La More

by SEAN.THERIAULT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 15, 2024 -

Lithia Hyundai of Reno responded

Sean, we're delighted to know you had such a positive experience with Lance and the rest of our team at Lithia Hyundai of Reno. We always aim for top-notch service! Please reach out if we can ever be of assistance in the future. We look forward to serving you for years to come.

April 13, 2024

Trisha is very helpful, friendly and efficient. I was very satisfied with my maintenance appointment. More

by Judyboxer22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Lithia Hyundai of Reno responded

We're glad to know Trisha was able to assist you efficiently during your maintenance appointment at Lithia Hyundai of Reno. Your satisfaction is our top priority and always will be when you visit our team. Until next time, safe travels!

April 13, 2024

Always courteous although I traded up my car I asked that they check old car for a stainless steel cup and have not heard back. Matt Reed Was going to ask the tech if he found anything in there or to look in More

by DIAMNDCOWGIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efren Gonzalez-Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Lithia Hyundai of Reno responded

We appreciate your feedback and apologize for any confusion regarding your request. Please contact me so that I may further assist you and help you find the answers that you are looking for. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

April 11, 2024

I really like this dealership. Because I have a Hyundai, I’m only there for general maintenance (it doesn’t break down). The advisors are very friendly and knowledgeable, and they More

by HAPPYWITHLIFE2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 12, 2024 -

Lithia Hyundai of Reno responded

We're so glad to know that you've been a loyal customer at Lithia Hyundai of Reno for 14 years! It's great to learn our team has consistently provided friendly and knowledgeable service. Thanks for sharing your experience, we appreciate it and look forward to providing you with great service for years to come.

April 11, 2024

They seem to get the work done in a fine manner. I don't know what else to say. They're fine. More

by JWOSBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Apr 12, 2024 -

Lithia Hyundai of Reno responded

Your review speaks volumes! Thanks for the kind words. Come visit our team at Lithia Hyundai of Reno again soon!

April 07, 2024

Lithia Hyundai always takes care of my vehicle needs promptly and the staff is great to work with. More

by Laura C
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Apr 07, 2024 -

Lithia Hyundai of Reno responded

Hi Laura! Thanks for letting us know that you had a great experience with our team at Lithia Hyundai of Reno. Come again soon!

April 07, 2024

Lance is very helpful, makes you feel important and a valued customer. I always have a positive experience at Lithia Hyundai dealership. More

by APRILITE29
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Apr 08, 2024 -

Lithia Hyundai of Reno responded

Hello April! We're delighted to know that Lance and our team at Lithia Hyundai of Reno made you feel valued. We strive for positive experiences every time, so it's great to see we hit the mark with your visit. We look forward to seeing you again soon!

April 07, 2024

Extreme high-pressure sales techniques in the sales department with the exception of Dan Dunham. In the service department some advisors recommend 8000 mile tire rotations for my Hyundai ionic five whi More

by Ampitup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Lennox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Lithia Hyundai of Reno responded

I'm sorry to read about your experience. We certainly don't want anyone feeling pressured during their visit and we aim for consistency in our service department's advice. I'd like the opportunity to address these concerns directly with you, so please reach out when it suits you best. My goal is that we can work towards a resolution together and improve your experience with us moving forward. Thank you, Andrea McGiffin - Customer Relations Manager - 775-682-3368 - andreamcgiffin@lithia.com

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