Lithia Toyota of Medford

Great service department I like all of the service guys they are all very nice, although I always try to have Jared Baugh be my service adviser do to his straight up honesty . I like all of the service guys they are all very nice, although I always try to have Jared Baugh be my service adviser do to his straight up honesty . I have been going to Lithia Toyota for service for 15 years. I have always been treated well 99 percent of the time. I do not like that the actual service people have removed bolts from the front underside guard to make it easier for themselves to perform the oil change, after all the bolts were put there for a reason to keep the guard in place in rough terrain. I am going to purchase my first set of tires from Lithia next week I am hoping that I am making the right decision. More

Our visit was great! Jared has helped us before and has always been very helpful!!!!! We had gotten a new license plate so Jared helped us with that also! Thankyou, Wayne and Tena Vos always been very helpful!!!!! We had gotten a new license plate so Jared helped us with that also! Thankyou, Wayne and Tena Vos More

Excellent service Busy time of year but I got my oil changed quickly and easily. They knew how to handle the onslaught of people getting ready for the holidays Busy time of year but I got my oil changed quickly and easily. They knew how to handle the onslaught of people getting ready for the holidays More

Service was fine. Waiting area was drafty and cold The service work was done well. However, the waiting area was cold and if I sat near the windows, very drafty. It must be a known problem, since the The service work was done well. However, the waiting area was cold and if I sat near the windows, very drafty. It must be a known problem, since the showroom receptionist was wearing a jacket. More

My experience All of the employees I had contact were extremely friendly and helpful. Charlie was great at explaining all the features of the vehicle I wanted and E All of the employees I had contact were extremely friendly and helpful. Charlie was great at explaining all the features of the vehicle I wanted and Evan the manager was extremely caring along with John the finance representative More

55,000 mile check Got the job done in a timely manner. Gave me an update to say that the air filter needed to be replaced and showed me how dirty it was. Got the job done in a timely manner. Gave me an update to say that the air filter needed to be replaced and showed me how dirty it was. More

excellent service and quick 'get er done' attitude. John Oppy is quick to serve beyond what is customary; he is very comprehensive in my service. I am able to get in and out so quickly so I can go to w John Oppy is quick to serve beyond what is customary; he is very comprehensive in my service. I am able to get in and out so quickly so I can go to work or get back to my next thing...great job. More

Fast friendly service sometimes misses details Recently dropped my car off for regular maintenance. I explained that in addition to the maintenance required message on my display I needed to have Recently dropped my car off for regular maintenance. I explained that in addition to the maintenance required message on my display I needed to have the mileage display reset from kilometers to miles because I had not been able To figure out how It had changed or why it had changed and I hadn’t been able to reset it to show miles instead of kilometers. After keeping my car for the whole day while I was at work and performing all the needed maintenance checking in with me for approval for additional things that were found needing to be done when I picked up my car still was reading kilometers instead of miles so I had to turn around go back and ask them to fix it which they did. The day after my car was in the shop a friend commented that my rear right taillight is burned out. seems interesting it was just in the shop for service yesterday and one of the lights in the front of my car was replaced but apparently the one in the back just stopped working today? Coincidence I guess... or Just a step missed when checking on the lights? I will say on the plus side I enjoy the friendly service and the fact that I can drop my car in the morning get a shuttle to work and pick it up again at the end of the day it would be perfect if every detail was taken care of but people are human so I will keep returning but there’s room for improvement. More

Oil change and brake flush From the moment I arrive, I was met by Thomas. He had a great attitude and made my appointment there stress free. He wasn't trying to sell me services From the moment I arrive, I was met by Thomas. He had a great attitude and made my appointment there stress free. He wasn't trying to sell me services that I didn't need. The service manager, Mark even discounted some work that I did need! More

Good experience They were kind, professional, nice, very helpful..... That all great experience gave me confidence to trust Toyota in taking my car for service all t They were kind, professional, nice, very helpful..... That all great experience gave me confidence to trust Toyota in taking my car for service all the time More