Long McArthur Inc

I bought a used 2021 Titan Xd in January. The saleman was excellent and they worked with my trade in and the price of the Titan to where I felt comfortable and that I got a square deal. The f The saleman was excellent and they worked with my trade in and the price of the Titan to where I felt comfortable and that I got a square deal. The follow up has been outstanding. Had an issue with the tires being the wrong rating for the truck and discovered it 6 months after I bought it. Long McArthur went above and beyond what I had hoped for. I didn't know when I would be able to get this handled since they are over 100 miles away. They came out and picked my truck up and dropped off a loaner then changed out the tires to what is specified for the truck. Brought the truck back that evening and was taken care of. They kept in touch through the process. I couldn't ask for a better solution. All my business from here on out will go through Long McArthur due to being treated like an individual and actually caring about their customers which I have never experienced in my life. Try them, you will be happy you did. I will without hesitation recommend them to anyone. More

So this entire car buying and registering process is an ongoing nightmare. My husband and I ordered a Ford Ranger. It took so long to get made that we were obliged to move to Arizona for my work. Adam Rums ongoing nightmare. My husband and I ordered a Ford Ranger. It took so long to get made that we were obliged to move to Arizona for my work. Adam Rumsey, our sales associate, was aware of this. Our truck came in, and it took us over a month to be able to drive to pick it up, which we informed multiple people of, but I guess Long McArthur doesn't give a xxxx because they put a 60-day temp tag on a truck we picked up with 30 days left to go. Adam also failed to inform us after a 2 day straight drive in any way that made a difference that we would be paying taxes on the truck out of pocket, so we were hit with a 3k expense to register the xxxxing truck out of nowhere. We told Adam that we would be driving to Pennsylvania then Florida to register the truck before driving back to Arizona and asked if there was any paperwork we needed. He said no. We arrive at the DMV and it turns out that was a bald-faced xxxxing lie. We learned about the 3k fee there and the paperwork that we needed that we are STILL waiting for. Kansas says it's illegal for them to extend our time with our temp tag because they're a xxxxing hellscape that we couldn't get away from fast enough. We still don't have 3k or the document needed to register our truck in four days. Long McArthur xxxxed us over. Long McArthur *continues* to xxxx us over. I'm trying to file a complaint right now, but lo and behold, no one is picking up the phone. More

Kyle is the best, was able to help me find exactly what I was looking for & took care of all my questions and needs. 10/10 experience, if I could give him 6 stars I would. was looking for & took care of all my questions and needs. 10/10 experience, if I could give him 6 stars I would. More

Low pressure environment, very friendly service, just an overall great experience, would highly recommend this dealership!!! overall great experience, would highly recommend this dealership!!! More

I’m very happy with my Ford maverick, however, I was frustrated with long wait . I realize this is not the dealers fault .Mike Mull did his best to keep me informed about date changes. Even though Mike frustrated with long wait . I realize this is not the dealers fault .Mike Mull did his best to keep me informed about date changes. Even though Mike was not there when I picked up the truck Someone else handled the deal it was very smooth and fast. More

Sales team member Eric Cole was exceptional in recent purchase of new Super Duty 250 pickup. Eric made the process quick and simple, took care of the details and certainly made for hassle free experienc purchase of new Super Duty 250 pickup. Eric made the process quick and simple, took care of the details and certainly made for hassle free experience, thanks! More

Eric went to bat for me when the finance “guys” really came in low. He ended up more than doubling my trade value by advocating for me. I highly recommend Eric Cole to work with, Kevin is wonderful too. came in low. He ended up more than doubling my trade value by advocating for me. I highly recommend Eric Cole to work with, Kevin is wonderful too. More

This was my best car buying experience ever! It was my first time buying a vehicle online and out of state. Marcus and team helped me feel confident with my decision including a smooth transiti It was my first time buying a vehicle online and out of state. Marcus and team helped me feel confident with my decision including a smooth transition from beginning to end. More

Loved our car salesman but not all the vehicles drove 2 that had very big issues that needed fixed before selling. that had very big issues that needed fixed before selling. More

Darin Lee was the BEST! He was super informative and did everything he could to make my experience top quality! I will be going back to LongMac for all my car buying needs! He was super informative and did everything he could to make my experience top quality! I will be going back to LongMac for all my car buying needs! More