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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,067 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,067 reviews

March 30, 2021

Fast and friendly service. I like leaving with a clean car. I can only guess about the quality of the work, but I assume you do good work. I don't feel if I give the rating five stars I should have to lea More

by NANCY28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 30, 2021

Not sure if this oertains to a service If so crew was friendly and er fficient I don’t know names who processed do I can’t really give a rsting More

by TWOPAWS1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassandra Westfall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lena Grubb
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Darnell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey LeRoy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Seal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Nutt, Amie Freeman, Misty Figg, Che Lopez
Mar 31, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 29, 2021

I was pleased with the service, however, very disappointed at the lack of Covid-19 protocols being followed in the sales room as I entered and exited your dealership. Not a single salesperson was More

by dawnpaulsenwright
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unsure of names
Mar 29, 2021 -

Maple Hill Auto Group responded

I will address your concerns with our sales manager so that he can remind the sales staff of the importance of wearing masks during this time. If you are ever uncomfortable with the number of people in our waiting room, please address it with one of our service advisors. They will be more than happy to show you to a different waiting room or find you a spot in the dealership where you will be a little more isolated. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 29, 2021

The staff was very friendly only thing I was not pleased with was parts laying inside of my car after my service had been completed. I can not remember the gentlemans name in sales but he was wonderul I cam More

by DESDABES1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Born
Mar 31, 2021 -

Maple Hill Auto Group responded

I am very sorry about those parts left in your vehicle. Is there anything we can do to remedy that situation? If there is ever anything else we can do for you, please give us a call. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 29, 2021

Service was fast and the people were very helpful and friendly! I appreciate having my washed before returning it to me! Will continue to have my Audi serviced here in the future... More

by DAVE.POWELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Schurman, Misty Figg
Mar 31, 2021 -

Maple Hill Auto Group responded

Thank you! We are happy to hear that you had such a great experience here with us. If there is ever anything else we can do for you, please, give us a call. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 29, 2021

considering that I just happened to be driving by without an appointment, I was told to wait just a few minutes and my car was taken and quickly serviced. More

by CIDEHAMETE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lena Grubb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Maple Hill Auto Group responded

We are happy to hear that you were able to get in and get your vehicle serviced so quickly. If there is ever anything else we can do, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 29, 2021

This dealership has always done a great job with customer service and the work done from the mechanics is always excellent. I'll definitely be returning for future services. More

by STEVEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Maple Hill Auto Group responded

Thank you, so much! We are so happy to hear all about your great experiences at Maple Hill. Please, let us know when you are ready for your next service. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 28, 2021

Very organized and efficient. Prompt service with friendly staff. Very clean work area and the loaner car was a nice bonus. Would recommend to others More

by GULLKAROL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Mar 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 28, 2021

We were very pleased with the entire process with our car purchase from Maple Hill .Working with Nick Hodgson was a real pleasure and comfortable experience . If there was a one thing that would improve the More

by eoesterrei
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hodgson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Nick. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 27, 2021

Everyone was friendly and professional. They kept me informed and got everything done much sooner than anticipated. Maple Hill is a great place to get your vehicles serviced. They’re the best! More

by lmgaib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Che Lopez
Mar 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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