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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.4
9,018 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 9,018 reviews

September 17, 2023

My vehicle was dropped off to be serviced and at no point was i notified about when my vehicle would be returned. I kept have to calling to get an update on my vehicle and when i spoke with a representative More

by GUSVIRAMONTES8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
JT Trimble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jett Palos, Anthony Garrido
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Sep 20, 2023 -

Mark Christopher Auto Center responded

I’d like to thank you for sharing details of your recent experience at our dealership, Gus. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 20, 2023 -

GUSVIRAMONTES8 responded

No thank you I want nothing to do with anyone from this dealership or company ever again please remove me from any mailing lists and stop contacting me.

Helpful
September 17, 2023

We had a pleasant experience and great deal getting our new 2024 GMC Sierra. Ray and Jay are awesome! we are so happy with our new truck! More

by CARMENG1225
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray and Jay
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Sep 19, 2023 -

Mark Christopher Auto Center responded

Thank you for leaving us this review. I am very happy to hear that we could help get you set up with the perfect new truck. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Helpful
September 16, 2023

Mark Christopher was determined to fix the issue I had with my car and so far so good More

by JACKIEBANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Mark Christopher Auto Center responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Jackie. Please don't hesitate to call if I can help with anything at all. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Helpful
September 16, 2023

Customer Service in Service Department. I have had 2 upsetting, unethical, unprofessional, no empathy for your customers. Management is as well all the above. I had hope that retraining hap More

by CHULLA1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julia
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Sep 20, 2023 -

Mark Christopher Auto Center responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

Helpful
September 16, 2023

Great service it’s my 8 purchase thanks mark Christopher I will definitely b back again More

by jerrypena50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Mark Christopher Auto Center responded

Jerry, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Helpful
September 15, 2023

Alex found the right truck for me; Finance explained everything, easy to understand. Nick helped me set up my phone to the navigation system. Everyone was very professional and friendly. Overall, the ea More

by rdhul4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Joya
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Sep 18, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Helpful
September 14, 2023

Great experience. Everyone was very friendly and helpful. Would recommend them to anyone purchasing a vehicle. More

by DKS1099
Recommend Dealer
Yes
Employees Worked With
Jerry Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Helpful
September 14, 2023

Jason made my car buying process fast and easy. Everyone was very nice and helpful from start to finish. Thank you so much! More

by CAMITRI EVANS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Mark Christopher Auto Center responded

Camitri, thank you for your feedback and recommendation. It's fantastic to know that Jason and our team were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Helpful
September 14, 2023

truck was at at mark for a program recall and turn around time was 5 days unacceptable. More

by EG.RACING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Helpful
September 14, 2023

My cadallic was given back to me with finger prints and not dusted completely also questions weren’t answered regarding the features of vehicle More

by 53tommaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Girls at vehicle loan dept Lexus and ? Both excellent
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Sep 15, 2023 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Helpful
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