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Mark Christopher Auto Center

Ontario, CA

4.4
8,910 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 8,910 reviews

July 13, 2023

JT was absolutely fantastic! He was so pleasant and made our transaction so smooth and easy. Can’t recommend him enough! More

by hillary3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Trimble
Jul 17, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback about your experience with us, Hillary. I am glad to hear that you had a smooth and easy experience with us. Please let me know if there is anything else that I can assist you with. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 12, 2023

Outstanding dealership. Service dept. is excellent thanks to service technician. Juan Fletes. Great customer dedication. More

by Backfire3602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Fletes.
Jul 13, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 11, 2023

Good service an excellent job. Recommendation for Rose this place. good employee, good worker gentleman and professional. More

by akedp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 13, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 09, 2023

As always-these guys are the best! I have been using them for over 20 years. Always ready to help And the personalized service you receive is second to none! My deal was done in under More

by michael@roofguardco.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincenzo Catalano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Mark Christopher Auto Center responded

Thank you for the wonderful review, Michael! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 09, 2023

I brought my truck for an oil change at 7:30 am it took 2 1/2 hours just to get an oil change that’s i stupid insane💪🏼 More

by HECTORMORA71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 11, 2023 -

Mark Christopher Auto Center responded

Hector, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2023

Had previously spoken to a service advisor about services that I needed. When I showed up to my appointment the service advisor was being rude and give me a higher quoted price. Made me go get the part at th More

by jerardogav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 09, 2023 -

jerardogav responded

Service department has problems

Jul 13, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us, Jerard. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2023

Handled my concerns promptly, and communicated with me throughout the process. Also, washed my vehicle which I appreciate alot. More

by CROWNCITYUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY
Jul 11, 2023 -

Mark Christopher Auto Center responded

I do my best to ensure nothing but a positive experience for our customers and I am glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let me know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 08, 2023

I just purchased a new Chevrolet Traverse which is the third car that I have purchased at Mark Christopher Auto Center. I continue to come back because of the excellent service that is always provided. Th More

by MARYMAC909
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Garrido
Jul 11, 2023 -

Mark Christopher Auto Center responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 05, 2023

She told me to bring in now after hearing the issue. Julie was very good at keeping me updated. More

by bluenycom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
Jul 07, 2023 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 05, 2023

I got there at 9am, promised my car back at 11am. They gave me back my car at 11:25am. Then there was oil handprints on my back door and all over my hood! When I say Oil , I mean Oil!! I just had pay More

by Licha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
Jul 07, 2023 -

Mark Christopher Auto Center responded

Licha, I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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