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Martin Chevrolet

Crystal Lake, IL

4.7
1,983 Reviews
Martin Chevrolet is excited to be Crystal Lake and McHenry County's Chevy dealer and we want to sell you your next car, truck or SUV. We offer the newest Chevrolet models and host an abundant collection of Certified Pre-Owned and Pre-Owned inventory. We believe the cars we offer are the highest quality and ideal for your needs. We handle every transaction in a very simple, straightforward, and transparent manner and our goal is to make your car buying experience enjoyable. We call this Martin True Deal. We outline the benefits of choosing Martin Chevy for your next vehicle purchase in every price quote we preform. This is one of the many reasons why it is valuable to choose us as your preferred Chevrolet dealer. Some of the benefits we offer at Martin Chevy that differentiate our dealership from others include lifetime "Free" oil changes, free car wash with every service, express service with 25 service bays, extended service hours and free shuttle service. Our goal is not only to satisfy our customers, but also to create loyal advocates for our dealership. We want to be your Chevy dealership of choice for years to come. We are very committed and passionate on becoming the most reputable volume dealership in the Chicagoland area, and that starts with focusing on quality customer relationships.
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5220 Northwest Hwy

Crystal Lake, IL

60014

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Showing 1,983 reviews

March 08, 2024

When van was diagnosed I had 3 persons in front of me letting me know of how important it was to correct the trouble plus how much it would cost. Left the van Tuesday 1pm picked up the van Thursday aroun More

by mkladycleo1
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Blake Hill
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Hill
Mar 25, 2024 -

Martin Chevrolet responded

Thank you so much for sharing your honest feedback with us. We truly appreciate it, as it helps us improve our services to you and all our valued customers. We'd be more than happy to have a friendly chat with you to discuss the details of your service visit! Just give us a call at your convenience, and we'll make sure you have a complete understanding of the repairs made to your vehicle. After all, your comfort and confidence in driving your vehicle are our top priorities, and we want to ensure that your experience with us is nothing short of exceptional. - Martin Chevrolet

March 05, 2024

Great sales person Wish they could fix my problems with the truck. I realize it is intermittent. More

by Cyan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 25, 2024 -

Martin Chevrolet responded

Cyan, Thank you so much for your valuable feedback. We're really sorry to hear about the issue you're facing, and we'd love to help you out. If the problem persists, please don't hesitate to reach out to us. We'll do our best to understand the issue better and provide a solution that works for you. - Martin Chevrolet

March 04, 2024

I am probably 11 cars deep into this dealership. They always treat me like a king and member of the family. Sales ED is my go to man when buying or trading. Ralph in service is my go to for anything More

by Bhard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Martin Chevrolet responded

We're absolutely thrilled to hear you had such a wonderful experience with us! Your kind words have brightened up our day, and we can't thank you enough for sharing your feedback. If there's anything else you need, just give us a shout – we're here for you. Looking forward to seeing you again soon. Take care and stay awesome! - Martin Chevrolet

March 02, 2024

Full of laughs, great experience, quality work, and a friendly dealership! Give him a raise! More

by Abe D
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Mar 25, 2024 -

Martin Chevrolet responded

Abe, Thank you for the wonderful review. It really made our day! - Martin Chevrolet

February 28, 2024

Blake was awesome in helping me to select the best tires for my car. He made the experience very easy. Thank you! More

by tim@plumtreeroad.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Hill
Mar 05, 2024 -

Martin Chevrolet responded

Tim, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with Blake! Please let us know if there is anything else we can do for you; we are more than happy to help! - Martin Chevrolet

February 25, 2024

Very happy with the professionalism and honesty that was provided to me by not only Aaron, but the 2 technicians that worked on my vehicle. Never for a minute did I feel like I was being up sold for any add More

by Cga46
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel, Aaron Grassel
Mar 05, 2024 -

Martin Chevrolet responded

We really appreciate your positive review! We do hope we can be of assistance in the future. - Martin Chevrolet

February 24, 2024

My experience with Martin Chevrolet was top notch. From the sales department, (Jose) who was friendly and patient with me. And helped me work out all the details to purchase my new vehicle. Even th More

by KirkSiegenthaler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Savodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Martin Chevrolet responded

Kirk, We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! Feel free to reach out to us if you need anything. - Martin Chevrolet

February 24, 2024

Very professional operation , everyone is very friendly and courteous. Have never had a bad interaction at this facility More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Mar 05, 2024 -

Martin Chevrolet responded

Thanks for the great rating and review! We appreciate you choosing Martin Chevrolet and look forward to seeing you again next time! - Martin Chevrolet

February 22, 2024

Never coming back! I tried several times to forget about the service but the last straw was when Ralph forgot I was waiting for a ride home. After 90 minutes I went to More

by dgizel100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Martin Chevrolet responded

Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Could you return our call at 815-459-4000 when you get a chance? - Martin Chevrolet

February 21, 2024

Quality of work was excellent and the amount of time I was waiting aligned with the work being done. More

by Jennifer Pugh
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Feb 26, 2024 -

Martin Chevrolet responded

Jennifer, It is great to hear everything was done quickly and to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! - Martin Chevrolet