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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,032 Reviews
Call Service Center (815) 459-4000

1,032 Reviews of Martin Chevrolet - Service Center

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April 16, 2025

Most communication were via text They addressed the issue and corrected Service provided was good; however I do feel GM should have covered this under the recall This was a semi dangerous experience for my w More

by todd.farbiak
Recommend Dealer
Yes
Employees Worked With
Chris Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Harris
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May 14, 2025 -

Martin Chevrolet responded

Todd, Thank you so much for your thoughtful feedback about our service department. We completely understand your concerns, and we truly share your commitment to ensuring your wife's safety on the road. While the decision regarding coverage was made by Chevrolet, we encourage you to share your thoughts directly with them. You can reach the Chevrolet Customer Assistance Center at 800-222-1020. Your voice matters, and we want to make sure it's heard by the right people who can make a difference! - Martin Chevrolet

April 15, 2025

I had an oil change and it was done in a timely manner and let me know if any problems I had with my car. More

by marilyndrake1217
Recommend Dealer
Yes
Employees Worked With
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Harris
Report | Print
Apr 18, 2025 -

Martin Chevrolet responded

Marilyn, Thank you for taking the time to leave a review for us at Martin Chevrolet. We're happy we could meet your expectations! Feel free to reach out to us if you need anything at all! - Martin Chevrolet

April 14, 2025

Felt like dealership was making excuses to not honor my car battery warranty. Not Happy. More

by Maaalmeida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

Martin Chevrolet responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Thanks again for bringing this to our attention. -Martin Chevrolet

April 11, 2025

Very good experience. Chris was awesome. I will bring my wife’s car back again. More

by TOUCANSIGNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Martin Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If there is anything else we can assist with, please give us a call or stop by! - Martin Chevrolet

April 11, 2025

As always Martin Chevrolet is always top notch. Great job. The communication is great to keep you informed. More

by smith2
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Report | Print
Apr 18, 2025 -

Martin Chevrolet responded

Thank you for the high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! - Martin Chevrolet

April 11, 2025

Getting an appointment was easy. Chris was helpful and professional. Drop off and pick up were easy. Service work was great! More

by wordi1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Harris
Report | Print
Apr 18, 2025 -

Martin Chevrolet responded

We're so happy we were able to help you out! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! - Martin Chevrolet

April 03, 2025

It was great but I thought the labor was far too expensive It was great, but I thought the labor was far too expensive. Everyone was wonderful More

by Jrwall6915
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Report | Print
Apr 18, 2025 -

Martin Chevrolet responded

Thank you so much for the kind review. We always strive to keep our pricing and labor costs as fair as possible while ensuring you receive the highest quality work from our skilled team. - Martin Chevrolet

March 27, 2025

Me gusta el servicio que brindan, tambien me gusta el espacio que tienen para niños puedo esperar y no es complicado por que ellos se mantienen ocupados jugando More

by ara_div@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

Martin Chevrolet responded

Gracias por su amable reseña. Esperamos verlos a usted y a sus hijos la próxima vez. - Martin Chevrolet

March 26, 2025

After 10 years, our Equinox finally needed to go in for something other than routine maintenance. It is nice to know we can take it in to Martin Chevrolet and get it fixed right the first time. More

by Matt
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Report | Print
Apr 04, 2025 -

Martin Chevrolet responded

Matt, We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. - Martin Chevrolet

March 25, 2025

This gearshift was so helpful and whatever they told me they did that and in the tme frame they told me that means a lot to me and for my time. More

by madrymb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Savodge
4.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Chiodo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2025 -

Martin Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit! Until then, take care and drive safe! - Martin Chevrolet

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